Managing Your Account - Cable
Please remember to keep your personal information private
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! If my package includes standard Netflix

Recently I changed my package with Virgin and I am not sure if my plan is includes Standard Netflix. My contract show my package is “Big Volt bundle” but with 1gb speed, when I take a look more details in the website. I could not find the exactly sam...

DC26 by Joining in
  • 972 Views
  • 3 replies
  • 0 kudos

Billing wrong

When I initially took my contract out the date on it was wrong, I rang up to sort this out within a matter of weeks. I have an email from someone who works at virgin media as proof of this (which states the contract end date is wrong and that I am en...

alchats14 by On our wavelength
  • 1547 Views
  • 11 replies
  • 1 kudos

I can't register my account

When I try and register my account, I get emailed a link but upon clicking it, it tells me the link has expired. From the same web page where it tells me my link is expired, I can request a new link, but it's the same experience in a loop.I just trie...

How do you get a renewal offer confirmed?

I have so far spend 4 to 5 hours of my life trying find out if one of the offers made to me with pre contract information is valid and will take over when my current contract expires.  My efforts so far to get thru to support/confirmation have been u...

Welcome email

HiI signed up to Virgin media but haven't received the welcome emailI think there is a typo in the email address I provided... How do I go about changing it so I can get the pack info?Cheers

Refer A friend fibre

Hey hoping for help referred a friend for Virgin fibre they received there email about £50 last week but I've had no indication of receiving it yet.Can someone help 

Sheng by Joining in
  • 494 Views
  • 9 replies
  • 0 kudos

Resolved! Broadband package renewal email

We had this, got a call and were offered a deal.  We rejected it.  (had the pre contract info, Ts &Cs and decided against it) An hour or so later we had another call and we repeated that we wanted to stay with our current package and then received pr...

Elsee by Tuning in
  • 430 Views
  • 2 replies
  • 0 kudos
SEO Links
Most Kudos today