Recently I changed my package with Virgin and I am not sure if my plan is includes Standard Netflix. My contract show my package is “Big Volt bundle” but with 1gb speed, when I take a look more details in the website. I could not find the exactly sam...
When I initially took my contract out the date on it was wrong, I rang up to sort this out within a matter of weeks. I have an email from someone who works at virgin media as proof of this (which states the contract end date is wrong and that I am en...
When I try and register my account, I get emailed a link but upon clicking it, it tells me the link has expired. From the same web page where it tells me my link is expired, I can request a new link, but it's the same experience in a loop.I just trie...
I have so far spend 4 to 5 hours of my life trying find out if one of the offers made to me with pre contract information is valid and will take over when my current contract expires. My efforts so far to get thru to support/confirmation have been u...
Monday last week (18/9) I called VM to renew my contract for 18mths at an agreed price since I was only 4 days away from the existing contract ending. I do this every time a contract comes to an end. All went smoothly and I was OK with the agreed pri...
HiI signed up to Virgin media but haven't received the welcome emailI think there is a typo in the email address I provided... How do I go about changing it so I can get the pack info?Cheers
Hey hoping for help referred a friend for Virgin fibre they received there email about £50 last week but I've had no indication of receiving it yet.Can someone help
Good Morning, I am a new customer with Virgin Media, I have tried to sign up and gain access to my virgin media account multiple times; it constantly tells me that I need to verify my account; upon requesting the email and clicking on the link to ver...
Hello Team, I am writing to report an issue with my Virgin Media payment. I signed up for a plan of £26.99, and my first bill was due on 28th February. However, the amount was not debited from my account, and late payment charges were added to my bil...
We had this, got a call and were offered a deal. We rejected it. (had the pre contract info, Ts &Cs and decided against it) An hour or so later we had another call and we repeated that we wanted to stay with our current package and then received pr...
