Managing Your Account - Cable - Page 385

Speak to a human

Is there any way I can speak to a human about support with my bill? The AI services doesn't give me options for the issues I have and just end up in a viscous loop of same questions.

Asking to stop the contract after the minimum period

Hi all, My "minimum period" is set to end on the 16th April 2024. I'm sure I'm not the only one, but I have been caught out in the past by Virgin Media's contract wording that if I do not let them know at least 30 days' before the minimum period ends...

Reset password not working

Sorry to say, I'm having the same issue. Only just joined VM too... [MOD EDIT: Post split to create own thread]

VAT invoices

HiI need VAT invoices backdated to 2019. Can you help me with this please?

How do I access bills over 12 months old please

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New package (landline and broadband only)

Hello all,Trying to get through to Virgin Media to set a new package through the landline on 150 but when i select about changing package i keep being asked for a mobile which i don't have at the moment.I was on a package of £26:99 a month for landli...

Delivery

I ordered the fibre 500 on 02/01/24 and today (05/01/24) is meant to be the delivery date but I still haven’t received any tracking information from yodel. I have got the emails from virgin confirming my order and my summary but no email of my contra...

Advice on Contract Review and Renewal

Hi,Looking for a bit of advice about my options, before I pluck up the courage to ring the renewals team.I've been with Virgin forever (or the previous providers of my phone/tv/broadband as they were taken over by VM). I am also with O2 (again, been...

Stop paper bills and charges

Hi l have, since September, tried to stop receiving bills by paper and the related charge of £1.75. I was assured by message chat that this was changed in November, but alas I have received another paper bill. My package changed to me in June when...

Trying to open a account

My wife Paula had an account, which she cancelled in November 2023, it was out of contract, she can still log into the account and it says she has left Virgin Media and have 90 days to retrieve any information she needs,I myself Michael opened a new ...

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