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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 27 replies
  • 7 kudos

Virgin sales calls

25th April I rang for a better deal on my broadband ever since then my phones been getting hammered with sales calls from VirginmediaI have a brand new contract that I have arranged less than a month ago if I needed anymore services I would have arra...

Bill increase with no prior communication

Hi Has any body else noted that VM have increased their monthly charge without any communication?  Mine has just risen by 25.8%. Generally been happy with the VM service. I accepted an 18 month Deal which still has 6 months to run. I checked the cont...

davjar by Tuning in
  • 1 replies
  • 0 kudos

Changing account holder

I used to live with a room mate who had the Virgin Media contract in his name and he was the one paying for it. He moved out couple of days ago and I would like to transfer it over to me. Is it possible to just transfer the existing contract over to ...

Contacting customer service

I don't know a worst company for customer service or the lack of it. How on earth can I contact someone at Virgin Media regarding a bill dispute?? I've been overcharged and there's no way to message or call anyone!!!

jb888 by Tuning in
  • 1 replies
  • 0 kudos

Overcharged and cannot contact Virgin

We left Virgin Media in January 2023, having paid Virgin for that month.However, despite being billed in advance, we were charged £118.80 on 2 February and £90.20 on 2 March.The only refund we have had was £14.39 on 27 March.As I have closed our acco...

MikeF27 by Tuning in
  • 0 replies
  • 0 kudos

Upgrade package

I've logged into my account and noticed I've been offered an upgrade on my broadband speed for an extra £6 a month. This would mean I'd have to take out a new 18 month contract.I currently have discounts applied to my account which run until December...

Resolved! Moving house

Just a quick question guys, when moving home do you take the hub you already have to the new address or does that get sent back and a new hub supplied?Cheers

Resolved! Credit report

So disappointed with Virgin for making a missed payment on my credit report when no payment was missed! Payment due on the 8th January (Sunday) so the direct debit was taken on the 9th (Monday)! Taken first time, no issues. Virgin set up the direct d...

Compensation lower than it should be

Promised service: 24 Feb, Actual installation: 27 AprGet compensation: £5.25 x 12 daysFirst of all the compensation for each delayed day should be £5.83 instead of £5.25, according to Ofcom.Secondly, Virgin Media claimed there were 12 days delay but ...

Login Problems

I can’t log in to my account. I had this problem before, so I phoned up to get my details changed a few weeks back. I updated my details, saved them in my password manager and logged in. I’ve come back to log in again with the exact same details and ...

Jimhow78 by Joining in
  • 2 replies
  • 0 kudos