Hello,I am a new customer with virgin media and recently received a letter indicating I'll be subject to the annual price increase. However, your website indicates new customers are exempt until 2025: https://www.virginmedia.com/help/pricesI have tri...
I've had my price rise letter today. The letter says I currently pay £33.50 per month for "main services and not any add-ons you may have".I only have Virgin Broadband and no other services as far as I'm aware. My direct debit is currently £51.25Does...
Still trying to sort out my 81 year old Dads Virgin account. Despite being told it is sorted out, they deduct £169.75 yesterday.My Mum died late last year, the virgin account was in her name. Direct Debit taken yesterday is still in Mums name on th...
Hope this on the right page....if not can admin move it to appropriate one...So,Finally decided to renew my account as next increase would take it over £150 a month...........I logged in and the first page says 'your contract has expired...We may be ...
Really need some help, I renewed my contract via an email offer from virgin, stating same package same price no fuss, I had pre contract information sent via email confirming it would all be set up approx 15th Jan 24, this came and went and a new bil...
Spent hours on the phone, they tell me it’s been escalated and apologise profusely., but nothing happens..im at my wits end , can’t sleep , making my Parkinson’s worse…what can I do?
I have accepted an offer on my online account and received an order summary by email. The activation estimated is 1st March 2024. I have spoken to numerous members of the customer services team who continue to offer me various different deals althoug...
I am currently out of contract and decided to go online and see what renewal deals were on offer. I found one that upgraded my current package for the same price ( albeit have to resign for 18 months!)I have received all the usual email contracts and...
Anyone had any luck with rolling bill credits? I signed up for a new custome4 contract 13 days ago for m250 for £33 a month with 200 bill credit After a couple of days new deal popped up for M500 for the same price I spoke to multiple people about th...
Trying to access myvirginmedia app and constantly getting a def01 fault when trying to progress past first screen. Had this issue for over a month now and not being sorted despite calling, whatsapps and this forum. Awful service which no one seems ...
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