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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 27 replies
  • 7 kudos

Bill is a lot higher than contract

Phoned VM and re-negotiated by monthly payments due to the current increases back in April. I can log into my account and download my contract which states £66.80, yet i have a bill today of £94.16. i need help understanding this

mba1980 by Joining in
  • 7 replies
  • 0 kudos


I cancelled my VM Broadband on the 11/04/23 and have a disconnection date of 12/05/23. I have just paid that bill, 11/04/23, today through direct debit, which will take me up to my disconnection date. Is this the final bill? Can I cancel my direct de...

Biggsy68 by Joining in
  • 6 replies
  • 0 kudos


Hi,Since I moved house and took my Virgin package with me, I’ve been signed up for paper billing. There is no way to change back to ebilling online. I’ve tried to change repeatedly. The FAQs refer to clicking on My Profile which doesn’t exist. The li...

Resolved! Bill Query

I am extremely suicidal, why is my bill £60, this is absolutely disgusting, i just about have money to pay my bill and rent, why are you charging me almost double my bill. this is not acceptable, your whats app colleague to me to get lost, i have no ...

Area reference number

I am trying to set up a virgin media account rather than having just a virgin mobile account. However I cannot seem to find my area reference, my post code is DY10 1LT, so the Dudley area, if anyone could help it would be much appreciated.

JenSC by Joining in
  • 1 replies
  • 0 kudos


I have Netflix as part of my contract sine October  2022 but none of the links I’ve been sent work.  I’ve contacted Customer Services many times and no one can tell me why or what the solution is.  Can anyone help?

PP26 by Joining in
  • 4 replies
  • 0 kudos


Can someone get back to me please about my recent bill . It’s been put up to £61.25 for my broadband when it was fixed as £34. It says it comes out next month. I have been out of contract for few months now but been happy to keep paying the normal am...

Geo2211 by Tuning in
  • 1 replies
  • 0 kudos

Order reference number

Similarly to previous posters I need an order reference number to give to a third party voucher provider (broadbandchoices) to claim an amazon voucher that I was supposed to get for ordering my virgin broadband package but haven't received. This numb...