Managing Your Account - Cable - Page 376

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

Moving house

Hi,I have been trying to contact Virgin media team for my moving home issue for the past couple of days but still haven’t received any response in messaging service..Would the concern team member plz connect me in mail? ThanksToufiq

Unasked for package change

My bill this month includes a package changes for 12.90 I haven't asked for any changes and the bill doesn't list any changes to my package. I saw another couple of posts stating similar things is this a glitch or can virgin add to your package price...

My Virgin Media Account - password not accepted

Hi,I have just installed and activated Virgin Media broadband. When creating a My Virgin Media account, I got the error "Sorry, there was a problem registering that password. Please choose a different one.". I tried different combination, different...

Netflix

I already subscribe to Netflix but got email from virgin saying it is now part of package so clicked on link in email to transfer subscription comes up with my username and link to enter password but when I click on password link I get message Sorry ...

New VOLT Contract - Update, Questions & Ordering

Hey,So I placed an order for the Big VOLT bundle last night but am yet to have an update on my order - I have an existing VM contract and with upgrades (where I've then started a new contract) in the past they've always been instant - is there extra ...

Re: Price Rise 2023 - No notification received

This has just happened to me this morning. A £15 a month rise with no notification. I am mid way through contract too. What was your outcome?

So your price went up but you didnt get an email? Virgin Media saying they sent one? Well....RANT

So as you know Virgin Media have been putting prices up and not notifying customers. The first time I knew it was going up was when I received the increased bill. After doing a small amount of research I discovered Virgin Media allow you to cancel ...

Resolved! VM Contract Renewal nightmare

This is my first post on here, and sorry its a long post :I am having the usual frustrating problems with virgin media call centres and the management of my account - I am currently at my wits end with the situation and this forum is my last hope, as...

Price Rise 2023 - No notification received

I received my new bill yesterday and my package has increased by £15 per month from £56 to £71 per month from April 2023.I have not received a letter or email from Virgin informing of the increase and allowing me the option to leave penalty free with...

Price rise unbelievable

I’ve just received my latest bill (email) I can’t believe how much it has gone up £12 I’ve not changed anything I was paying £69.25 my latest bill is £81.25 why has it gone up by so much? Previous increases have been £3-£4 in a pensioner and with eve...

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