Managing Your Account - Cable
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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 27 replies
  • 7 kudos

Moving house

Hi,I have been trying to contact Virgin media team for my moving home issue for the past couple of days but still haven’t received any response in messaging service..Would the concern team member plz connect me in mail? ThanksToufiq 

Toufiq by Tuning in
  • 2 replies
  • 0 kudos

Unasked for package change

My bill this month includes a package changes for 12.90 I haven't asked for any changes and the bill doesn't list any changes to my package. I saw another couple of posts stating similar things is this a glitch or can virgin add to your package price...

Guscraig by Joining in
  • 2 replies
  • 0 kudos


I already subscribe to Netflix but got email from virgin saying it is now part of package so clicked on link in email to transfer subscription comes up with my username and link to enter password but when I click on password link I get message Sorry ...

Andrew1955 by On our wavelength
  • 5 replies
  • 0 kudos

Resolved! VM Contract Renewal nightmare

This is my first post on here, and sorry its a long post :I am having the usual frustrating problems with virgin media call centres and the management of my account - I am currently at my wits end with the situation and this forum is my last hope, as...

Price Rise 2023 - No notification received

I received my new bill yesterday and my package has increased by £15 per month from £56 to £71 per month from April 2023.I have not received a letter or email from Virgin informing of the increase and allowing me the option to leave penalty free with...

wheas by Tuning in
  • 9 replies
  • 2 kudos

Price rise unbelievable

I’ve just received my latest bill (email) I can’t believe how much it has gone up £12 I’ve not changed anything I was paying £69.25 my latest bill is £81.25 why has it gone up by so much? Previous increases have been £3-£4 in a pensioner and with eve...

carni2k5 by Dialled in
  • 1 replies
  • 0 kudos