Hi,I just purchased the Gig1 Fibre Broadband pack. I have not received a welcome email, and do not have an account number or area reference. I am not able to track my order or change my delivery day without my account number, which I haven’t been sen...
I no longer have access to the email registered to my virgin package. When resetting my email it says that the date of birth I am inputting isn't recognised. Any help on changing to a current email address would be appreciated.Thanks
Hi - The subject line says it all. Unable to get rid of 'To Be Announced' on Media Menus. I have checked everything recommended on this and other sites so there is not a problem with cabling/connections. I also note that the problem may be caused b...
Hello, I have the same issue. My Surname is spelt Milnr it should be Milne . Regards, Brian.
Hi,I've received all my kit, set it up, and all is working HOWEVER, I can't sign up for an online account because I have not received all the details for my account. Apparently I should have received a welcome email but I haven't?I did receive a text...
Hi, I am stuck in an endless loop of requesting a verification email. It says every single link the that the 'verification expired'.Tried different browsersDifferent internet connectionsTried work VPNIncognito.Can somebody please sort this out so I c...
Hi,When I agreed to a contract change last year I asked twice if this was impacted with the mid contract price increases to be told NO twice. The transcript is below. My online account now shows an 8.8% increase and I received an email yesterday with...
Contacted Virgin Media today at 12:30 in the morning about getting a better deal on WhatsApp, was told that I could originally get Sky Sports for free of charge along with Disney+. However my bill has increased to £41. I was told by the customer serv...
I'm facing the same issue, when I click the activation link for my account it tells me the link has expired. When I request a another activation email nothing arrives.
Hey Kath, Sorry to hijack the thread but i need the same support.My kids tried logging in with what they thought were the correct details but instead setup a NEW account payable through virgin media and attached to an email address I dont own or have...
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