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Forum Posts

Online Renewal Link Not Working!

Just like almost everyone else it seems, I've been having the same issue for weeks now. The only contract renewal options I can get are upgrades, everything else goes to the 'oops' page. If I search as a new customer the there are offers for broadban...

Herebegb by Joining in
  • 6 replies
  • 0 kudos

Contact Phone Number Wrong

Good afternoon,I have an issue that my account contact telephone number is wrong and cannot be changed. I have tried to update through the app and website several times and I have even been through the live chat. The contact number on my account is s...

jr_iv by Joining in
  • 1 replies
  • 0 kudos

Online Contract Renewal

Morning everyone,Same to most of recent posts, my 18 month contract is coming to an end on 2 May 2024 and I was notified by Virgin Media to this fact. So on April 19, I went online, signed in and chose the service I wanted for the next 18 months into...

mcf852 by Settling in
  • 1 replies
  • 0 kudos

Forgot email not working

I’ve Never been able to access My virgin media account And tried to do forget email and I put Correct details in and it says this We haven't been able to find your details with the information you have provided. I want to be access my virgin media ac...

Mounty1 by Joining in
  • 2 replies
  • 0 kudos


Hello. I added sky sports to my account, and for some reason virgin homeworks has also been added on without my permission. I’ve been on with the virtual chat guys to remove homeworks. They confirmed it would be removed from my package and I wouldn’t...

Mortongg by Joining in
  • 1 replies
  • 0 kudos