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Forum Posts

Returning a package

I want to let someone know that I have returned my equipment to virgin in the prepaid package, however the post office could not print me a receipt, the machine accepted it, but the receipt printed was blank. who do I tell about this matter please?

Cannot contact Virgin media - billing

I left Virgin Media on 9th September as they view existing customers with contempt; my bill was increased unreasonably and I was fuming when I saw new customers were given a broadband deal of £26 but when I rang them to re-negotiate the best they cou...

HEV2 by Joining in
  • 344 Views
  • 1 replies
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Resolved! Unable to access my bills

I'm unable to access my bills. I go from Account Settings to Billing - but that only takes me to Help and Support. If I click on View Bills, it takes me back to Help and Support, and so it goes, in a loop between the last two.  Any help would be appr...

petomane by Joining in
  • 903 Views
  • 8 replies
  • 0 kudos

Netflix cancelled after house move

Hi. I seem to have the same problem as others have experienced, netflix has not operated since I moved house on 16th Sep. Call to support has advised that activation email will be sent out but none has been received. Netflix have emailed to say they ...

Jared3 by Joining in
  • 563 Views
  • 3 replies
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Bereavement team - billing

Hmm, not so sure on that. I got the same 'we waive final bill' assurance from bereavement team, back in May, and yesterday yet another final bill reminder was sent to my dead father. The previous 2 bills I returned to sender with notes attached 'this...

malarkey by Tuning in
  • 981 Views
  • 7 replies
  • 0 kudos

Can't upgrade Netflix to Premium package

Am hoping someone from Virgin can respond and help me here.    I've searched the forums and it's clear that this is an issue that many people have had previously, but unfortunately Virgin tech support online simply refuse to help and deal with the is...

Hard search

I have recently signed up for virgin media broadband only. Today I had an e-mail advising that a hard search has been performed on my credit file. I totally appreciate that a credit search is necessary to prevent any fraud prevention however, a soft ...

Ian921 by Joining in
  • 194 Views
  • 0 replies
  • 0 kudos
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