Managing Your Account - Cable - Page 37

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

Homeworks!!!!!

Hi! Please help! Set up a new contract today only to have homework’s added for an extra £9.99 a month! I didn’t want this added to my bill and would like it removed. I’ve tried calling and been hung up on and left on hold twice for at least 20mins ea...

Account not linked

Hi, I want to add sky sports hd to my package but my email address is linked to my old and not new account. Can you link my email address to correct account please ?

RENEWAL PROBLEMS

My contract is shortly coming to an end, I was going to cancel but decided to check my deals on My Virgin Media App and accepted a new 18 month contract. Got a confirmation email with an order number and activation date of 27th March. This date has n...

Missing Credit for weeks now ,,,🥲

Hi we are missing a Credit on my Account for £35 , I’ve rang up twice and used the chat bot, but still the Credit has been applied to our Account, this is VERY VERY ANNOYING…..Please can you help.

How hard can it be to move Virgin to a new property?

Hi all.I called a month or so ago asking how much notice we'd need to give when moving Virgin to our new build house, and was told usually just 10 to 14 days, so, I called today to arrange a date.First twice I got thru to a foreign based call centre,...

Re: No welcome email

Hi .I have this same problem .I only received pre-contract nothing else . I make order on 24/03/2024 and still didn't receive any think . I did try contact virgin media costumer service but they just hang out on me . Is any one can help me .

Resolved! Re: Contract renewal

I too have had problems with Virgin renewal of contract. I have on three occasions accepted a new 18 month contract with a discount on existing price. Three times a pre contract email has been sent to me but no change has been made to my billing and ...

Sorry, there was a problem registering that password. Please choose a different one.

I've registered to use Virgin broadband yesterday, but when I try to create an online account, it shows me this error message while I set up the password.I'm sure the password fulfills the security requirements.

Cancellation

Hi everyone. OK so, I switched over to Virgin, with my 'kit' being delivered on the 25th (a few days ago). Talk talk rang me with a much better offer. The virgin equipment is sat on the side as I had to book an engineer to install a Virgin box on the...

VM Account

I have completely forgotten my account details as its been awhile. I am getting emails saying my sim plan bills are in My VM account but cant access them. I tried calling customer service but have been waiting for WAYY to long what can i do?

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