Pinned DiscussionsVirgin Media O2 ID Queries Good Morning Everyone, Just to advise, everyone should be able to access their VM account or go through the single sign-on registration process [if they have been presented with that page], as acce...
Recent DiscussionsUpgrading to 2GB/2GB I am currently on 2GB/200MB, but I want to upgrade the upload speed to 2GB also. I can't find the option to upgrade the upload speed on my account, and any time I try to get a customer service rep t...Unable to manage my account Every time I try to access my account either via the app or from the webpage I get an error message saying that there is a problem on our side. I’m new to Virgin and wondering if this I a common is...Virgin Media 02ID Have got in a bit of a muddle! Tried to log into account and was asked to confirm email etc - I have two that I use. In the end I verified both as got totally confused. The one I can access the acc...Cannot find Area Ref Code Post code is CF61 1TJ Still no Free Gift Hi could anyone help me with talking to somebody about my free gift tv, it’s getting ridiculous now, no contact from virgin when I’ve contacted customer services, and also filed a complaint with no r...VM have double charged me this month (November 2025) This month I received an email from VM requesting a one off payment for a charge on my account. I paid this on November 4th, but then my direct debit was paid on November 5th so I've been charged twi...Netflix Hi I am trying to get the free Netflix that is available with my package bigger combo bundle but when I log into Netflix it asks to choose a plan and it says my account will be billed at £5.99 Issue with payment Trying to pay a bill for my broadband but my card changed so I’ve put in a new card, when going through the process it needs to go back to my bank to verify, but the box on your website/app isn’t big...Emails Having problems with blueyonder and virgin media emails which I have used for years. I had to sign in to my VM account and set up a non virgin email. Since then I have lost my email accounts on my ph...Excellent Service On Friday, Graeme tech 10166 visited my housebound 91 year old Mum and quickly resolved issues with her TV service. He was kind and helpful and Mum was delighted with the service and the care he sho...
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