I have requested the credit file amendment over am email as explained on this forum with all the background information on 12th of Feb, it been a lot more than the 14 days standard time of response. No-one has acknowledged the receipt of my request/e...
I have received an email over the weekend to say I need to renew my contract but I haven't received anything in letter form so I am unsure if its legitimate. Can't my current contract just automatically renew? It also says my payment method is dd but...
HiI cancelled my account in march 2023 by phone and also wrote to virgin media to cancel my account. Virgin media sent me an email or text (can't remember now) but it told me someone would be coming to collect my router etc. A lady from virgin medi...
I was on the phone for what seemed like forever yesterday trying to renew my bundle. Since then I am starting to think I am going insane. I hope a mod here can help me.At my first attempt at renewal with an identical bundle to the one I currently hav...
I’ve been out of contract for a while, the latest price increase has put me on an eye watering monthly package of £129 that’s for 350Mbps and standard TV package (no extras).I took a look at offers for new customers and saw a package 250mbps plus tv...
I had to buy a new phone and can't remember my password. I am trying to set up the app on my new phone and as I can't remember my password, it prompts me to reset the password. It doesn't matter what password or combination I try, it will not accept ...
Hi,In a period of total lunacy, I signed up for a new Virginmedia broadband service, after doing so, I thought I'd get ahead of the game by registering for 'My Virginmedia'. Unfortunately during the process, I wrote down my password incorrectly and a...
Hello There,I called and requested VAT invoices/receipts on the 6th March and they were not delivered.I need them urgently for an HMRC inspection. Please help.Thank you.
Hi all, I'm really not sure where I can get help from so any advice is appreciated.I bought the virgin media broadband: M125 contract for £26.50 per month back in June 2023 for 18 months and recently moved house in January 2024. I talked to Virgin me...
I have been trying to use the online chat feature today and it will not open on various browsers (Chrome, Edge and Firefox) on either Windows PC or Android phone. Is there a problem with the service today?
