Managing Your Account - Cable
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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 30 replies
  • 7 kudos

£75 gift card

Hi,Like many others, I have not received my gift card voucher from Virgin Media. I bought the service together with the promotion directly from your website. Please let me know how I can follow this up. Best,Maya

Changing install date

HiI am have just moved house and arranged to move our virgin package to our new address.   I have been provided an install date that is not convenient and I need to change it.   I have tried 3 times to use the live chat but never get called back. Whe...

Barry19 by Joining in
  • 1 replies
  • 0 kudos

how to get chat transcript

I spoke to a live chat agents this morning 10/08/2023 but I wasn't able to save the live chat transcript as I was cut off.How can I retrieve this please I need the latest from today please.

dstruzik by Joining in
  • 3 replies
  • 0 kudos

Resolved! Collect Engine Not Turned Up

Hi, after a frustrating day waiting for a collection that hasn't arrived, it would be great to get some help...I cancelled my VM TV package last week (the price increase was too much for me) and am due to return my VM TV V6 box. I had an email/text m...

Useless customer service

Where do I start….Have been with Virgin for probably around 15 yearsContract was up maybe 12 months ago and went on to a rolling contract.Called to cancel in April 2023, girl somehow (I gave up the will to live because she couldn’t answer a question ...

Alty17 by Joining in
  • 3 replies
  • 1 kudos

No Welcome Email

Hi - I’ve taken out a contract with yourselves & received my pre-contract info & my order summary, but haven’t received any confirmation other than that, and I cannot sign up my email to track the progress etc. 

Why can't I end my contract?

Hello every community member,I will move to a flat where the broadband bill is included,so sorry to not use virgin media service!My virgin media broadband contract will be ended on 14 March 2024and I would like to cancel the contract on 17 September ...

rex009 by Tuning in
  • 7 replies
  • 0 kudos

Contract renewal

I have received an email regarding contract renewal for a further 18 months. The email link is not working, get an "Oops" response.How do I renew. Will the process tell me the new cost, as it offers a 25% reduction. Thanks