Managing Your Account - Cable - Page 363

cancel netflix

Hi When I decided to renew Netflix unbeknown to me it defaulted to go on my VM account, I want to cancel Netflix on VM and pay for it on my credit card as I used to do.What is the procedure for this please?ThanksPaul

Hi I was wondering about a bill

Hi there I just joined virgin media on October and paid Octobers bill and a bill on November I missed Decembers bill and was restricted it usually comes straight out my bank account,so couldn’t get through to anyone to discuss the issue I paid the £5...

Virgin media account cancelled

My virgin media streaming services have been cancelled, even though I haven’t cancelled this myself! I only joined virgin media last week, what do I do to get my streaming and broadband services back please?

Cancelling my contract

I am so fed up with no being able to speak to anyone at VM about cancelling my contract. Since October I been trying to either negotiate a new deal and when I eventually spoke to somone they offered me £3 less than what I am paying now that I am out...

Being overcharged due to TV box issues

We set up Virgin Media TV, Broadband & Phone as new customers in our new home in June 2023 and the package we got also included TNT sports for £39.50 per month for an 18 month contract. The engineer that came to fit our package refused to fit the TV ...

Made homeless and have been told that I need to pay contract. Also can't remember the password on account

Hi my friend has been evicted from her flat and needs to cancel her services but is unable to speak to anyone due to not being able to remember the password for the account. She is now homeless and staying in a hostel there is no longer need to cont...

My cases doesn’t exist

I have a complain logged due to a bill I’ve paid not showing as paid and there is no “my cases” anywhere on the mobile or desktop site how do I manage my case because it’s gonna charge me twice for this bill otherwise! I’m beyond frustrated with this...

Registering for account

I've been with virgin media for 2 years and I've always had a issues with signing into my account I don't think I have one because when trying to send a verification link to my email It takes 5 minutes or more to then be expired and the call center w...

Netflix on Virgin - Customer Service useless

I have tried to cancel a Netflix subscription for over 9 months and get no help from Virgin Customer Services. Its like talking to a wall. I go on line, follow their instructions and de activate and then get an email to say its cancelled and then 2...

Resolved! contract end

how do i ensure my contract ends on the 3rd March.only looking for broadband and home phone

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