Managing Your Account - Cable - Page 359

Red light on hub 3

Hi,I have red light on my hub that's been on for a while now . I have followed the instructions on all the other forum posts but the red light appears back.The Internet works but is slower than usual and the forums suggest it's over heating ?Can some...

Please return the unused Virgin Media equipment

This is very concerning, I too am being threatened being charged £40 pound if I don't return their old Hub 3 but the irony and frustration is that I spent days trying contact Virgin to take their old kit back and contacted them online, on the phone a...

Sky hd channels

Hi there - I have just ordered sky hd channels for the second time this month as I still haven’t had the channels activatedits now suggesting 7 - 10’days to activate. Can this be speeded up? thank you

Upgrade contract question

Hi all My contact was due to come to an end in December. I was offered a deal online though the online upgrades that I was happy with. M350 for £19 a month. I went through the process online and signed up to this, agreeing a new 18 month contract ...

Resolved! Missing plastic cover on external wall fitting

Hi there,So I noticed this afternoon that the plastic cover on the external wall fitting has gone missing, Does anyone know how might I go about getting a replacement?

Unable to create My Virgin Media Account - Sorry, there was a problem registering that password. Please

I am trying to create an account with My Virgin Media however, when I enter a password I get the error "Sorry, there was a problem registering that password. Please choose a different one." I have tried with multiple different passwords and they are ...

Resolved! Black Friday Offer

Black Friday offer ordered on 24th November through my online account for upgrade to Gig1 and new installation of TV (Mega), Hub 5 and 360 box to be supplied. Contract Summary & Information Sheets received immediately showing activation within 5 to 1...

Returning an old Router - Get Your Act Together Virgin!

I recently got a new router from Virgin and, having installed it, went to the nearest Yodel drop off point with the old one. The advertised times were 09.00 - 22.00. I got there at 09.15. They were shut. And the metal shutters were up - plainly the...

Complaint help please

I got an email from Virgin offering a broadband upgrade from 350 to 500 for £4 a month (instead of £6, I think). I accepted this, and was told it's been processed, but while they did that they've downgraded my tv package from Maxit to Mixit. I've c...

Bill increased to £51 without informing

Dear Virgin Media Customer Support, My account number is : [REMOVED] I am writing to bring to your attention an issue with my recent bill and to request the cancellation of my auto renewal. I have noticed that my monthly bill has unexpectedly increas...

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