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Forum Posts

Wrong email

Unfortunately I signed up for a broadband contract and inputted the email address incorrectly. Please can someone kindly help me sort my faux pas out?! Thanks!

EmmaN15 by Joining in
  • 0 replies
  • 0 kudos

Resolved! How to cancel package upgrade?

Hi,I upgraded my package on Thursday evening on the virgin media website but I've since decided it was a mistake and i don't want the upgrades anymore.I couldn't get through to anyone on the phone so i tried the online chat.The person i chatted to to...

mikedb by Joining in
  • 6 replies
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Deceitful contract, billing and sales tacktics

I'd been on a mate's rates package for several years (Via an Exec at VM!) and the cost kept creeping up to the point it was no longer competitive. In Feb 2022 I renegotiate an acceptable rate.. Still in contract in March 2023 I receive a letter stati...

FKA by On our wavelength
  • 3 replies
  • 0 kudos

Two account number under one email address

I have two account number, one is disconnected and the other one is active. While whenever I try to log in Virgin Media app, it keeps taking me to the disconnected account number, I cannot register a new email address under the active account number,...

Yaocun97 by Joining in
  • 5 replies
  • 0 kudos

Resolved! Overpaid

Hi  there. Me and my friend moved out of our university apartment in July and for some reason  we are still paying  virgin bills. We are not sure how to  go about posting the kit back and assume this may have something to do with it. If you I could r...

Account Compensation

I am absolutely furious with my entire experience with virgin media. What is worse is I cannot seem to speak to somebody who has any power to rectify my situation. Having dealt with customer support for the past month, my issues have not been resolve...