Managing Your Account - Cable - Page 356

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

Multiple cancelation issues

I canceled my Virgin Media service after delays to installation when moving home into a New Build property.Currently I have 3 main issues and whilst everyone I talk to is polite enough, nothing ever happens as explained or follow up actions just don’...

Resolved! CANCEL my contract

I am trying to contact a human to confirm I have CANCELLED my contract at due date. I have tried by phone/chat/facebook/twitter. Impossible to get a response. But I always get a bill on time with a no reply email. Worst customer service I have ever c...

Resolved! where can i see my registered postal address?

I recently requested a change to my postal address and was told to check every so often to see if the change had gone through, but check where? I was told in my profile, but I don't see that anywhere, if I look at account details it doesn't contain ...

Resolved! Can't enter acceptable password

I've lost the note of my password for My Virgin Media, and have requested a reset link. However, it's impossible to find anything the system will accept. I've tried:Letters (with and without capitals) – nope.Letters (with and without capitals) and nu...

Resolved! Contract offer query and complaint

I’m stuck in a loop trying to contact customer services to clarify exactly what is happening to my account. We were offered a new 18 month deal two weeks ago which we accepted, when the paperwork arrived it was only for 6 months so we immediately can...

@Virgin Media - Notification of address move

Dear Virgin Media,I'm giving you official notice that I'm moving address on Thursday 31st September 2023. This is published on your website which means you own this data and therefore is your record of my notification.My account is linked to the same...

Cant get incorrect address changed

The postal address on my virgin media account has never been correct (the house number and post code are wrong). I tried with no success to change it when I signed up in 2012 but nothing I could do would get them to correct it, not a problem as the ...

Cancelled my installation but apparently not

Hi.Recently (about 3 weeks ago) I have cancelled my installation of virgin media broadband, as the landlord did not gave me the permission to do so. Anyway, I was told and I had called their installation team (it was pain in the ... To get to them) a...

Ex Employee moving from My rates to mates rates

I am totally at my wit's end , having being made redundant after 24 years got a letter stating I would move on to mates rates for life, my pack has gone up from £15.50 to £112 , I have called on numerous occasions and spent hours on the phone and sti...

Resolved! Cancelling contract as of 2nd October 2023 - please check that notice has been posted on my account.

My contract expires on 13th October and I have cancelled my contract today despite your customer service operatives cutting me off and then putting me on hold for 2hr plus waits - complaint to Ofcom in progress.Please ensure that notice has been pos...

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