Can i change my cancellation date please?
Hi there, My cancellation date is today 4/2/24 but I'd like to change it if possible because there has been an unexpected delay on my Sky broadband setup. I hope you can help me.ThanksStacey
Forum Posts
recently done a home move but received a new contract and a more expensive bill
I have recently done a home move, the internet is all set up now but I received a new contract and a more expensive bill per month. I was paying 20 per month before now it's gone up to 41. My original contract still have 5 months left on it, it will ...
Web offer upgrading broadband
I received an email last month to upgrade my broadband for an extra £4 a month. I accepted the offer and got a reply back saying it would be activated 16th Jan. Nothing has happened so I rang Virgin media to be told there was nothing they could do to...
Resolved! Misleading Offer from Virgin Media
Hi Guys,I hope you're all doing well. I urgently seek your advice and assistance regarding a concerning experience with Virgin Media today, I received an enticing email offering me a deal to extend my subscription for another 18 months at the same p...
Contract renewal
My 18 month contract is nearly up and to my surprise VM emailed last week with a very good offer. I accepted the offer but am still getting emails asking me to recontract. Also I keep getting emails offering a discounted speed boost. If I try and acc...
Kit collection
Hi, I've left Virgin, and really don't appreciate the £40 charge and the bills you keep sending me for non return of your kit which I won't be entertaining. I'm still waiting receive the box to send it all back in. I've now requested this multiple ti...
New kit is not delivered & haven't received account number and reference number
I have the same issue my self install kit was suppose to be delivered 31/1/2024 and still not delivered. Order reference:CH2059***** I need to have broadband starting on 14/2/2024 or 15/2/2024.
Broadband Renewal deal
Hello, My contract for broadband only came to an end at the end of 2023, I'm interested to renew it, if i can get an okay price - but am confused as to the pricing. There is an offer that shows for £45 a month, but then when you click to check out, i...
Resolved! Update address - NOT moving
I need to amend my postal address (the building configuration has changed). It’s only one letter, but it needs to happen to bring it into line with the updated details on my credit card, or it will no longer match.I am not moving and not changing my...
Direct Debit refund
Hi I am very confused, virgin media took my direct debit as normal however then immediately refunded it to me. I have looked on the online account and it says bill has been paid and I don’t owe anything. I have a feeling once they realise the mistake...
