I currently have a broadband, TV, telephone and mobile package (Volt) and my contract expires next month - March 2024. Recently I received an email communication from Virgin offering an exclusive re-contract deal. I clicked the provided link, logged ...
VM allow you to cancel up to 60 days before your move but then only give you 30 days to provide proof of your new address. I cannot get VM at new address so I am leaving after 20 years. The issue after cancelling by chat yesterday is the following:Ba...
I have been having issues with my 369 box since Christmas, iv reset keeping recordings and it wiped them, iv formatted the box and it tells me my storage is full even tho there’s no recordings..:Iv done a further reset this weekend and now it won’t r...
I have been trying to resolve this issue for over 4 months now, and I am utterly exhausted and mentally drained trying to deal with this. It has by far been the most appalling customer service I have ever experienced and I feel completely messed arou...
Hi,I disconnected on 8th December via online chat and was advised I owed approx £16.I later received a £85 "final bill" notification via email. When I clicked the link in the email to review the bill, after logging into my account, I was unable to se...
I’m facing issues with Virgin Media TV and internet. I signed a contract in October, expecting the service to be ready by the end of October. However, they have repeatedly delayed and changed the pre-installation dates, with my next installation date...
I’m signed up to the My Virgin Media site but whenever I log in I get the “complete your profile” page and can’t move past it. Just comes up with the same error message. I can see this has been an issue for others in the past but can’t find a solutio...
Hi,I moved house in January 2021 and took my Virgin Media 1 Gig Broadband package with me to my new home. I have just checked my current contract and it says as of January 2021, I have 17 months left. Prior to moving house, I was 5 months into my new...
Virgin Media has been installing cables for months in my area - but when checking the website it still says unavailable, if I check round the postcode round the corner it says 'coming soon', and now when I check my address it doesn't even have my hou...
Please can someone from Virgin help sort out this mess. Long story short, my wife upgraded her mobile last year, the salesman got her to sign up for Virgin broadband at the same time. We didn't need it as we're happy with our current provider. The Vi...
