Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
I received a renewal invite to renew at same cost of £45 per month with an 18 month contract, however when reviewing the contract it appears they had drastically cut my services to get the £45 per month, very sneaky! I went onto an online chat who c...
How do you cancel a broadband fault appointment (I have one for this Friday), I've been through every menu and it goes in circles and never gets to a page where you can cancel or ammend the date? [MOD EDIT: Subject title changed for clarity]
Hi I have been a VM customer for 14 years. jan 24- my existing 18 month contact for £64/M was coming to an end 14/01/24. Jan 7th 24. I have an order confirmed from VM and order number and confirmation for my new package for £70 per month starting 10...
Please can someone contact me as I am out of contract so looking to change my package.
Hi, I recently found out I had a missed payment on my credit score when speaking to a mortgage advisor. This was from a previous address where I had virgin Internet. I'd missed the payment as the reminders had been sent to a previously inactive email...
I am due to recieve my first self kit 17/02/24 in 2 days time. Online it says my first bill I will be charged is the 28/02/24. This does not seem right I was told my first payment would be March ??I am confused as to how much I will be paying and whe...
I'm just going to post this whole thing and hope Rachel Barriss or someone reads it as Virgin just get worse and worse Ac 8930*****The facts: Nobody has been able to log into this account since sometime in 2019 when your staff changed the log in ema...
I currently have a broadband only package (M350, £46 pm) that is coming to an end in a few days. I wanted to switch to a new contract that was cheaper, and could accept a slower broadband speed to do so. I call Virgin, and after a lengthy wait was to...
My original activation date was 22nd January, there have been three delays. They knew from day dot that I needed a tee connection outside my property and all anyone has done is spray paint the pavement (twice) and sent 2no. Engineers out for a visit ...
My services have been terminated on the 24th of January when my contract expires on the 19th of February! After a back and forth trying to renew my contract that was not not feasible as this was expensive I said I wanted to disconnect my services. Th...
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