Managing Your Account - Cable - Page 333

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

Sky Sports Deal

Hi, I have noticed in my Virgin Media app that Sky Sports HD is on discount. It is £20p/m extra on my TV package. Does anyone know when this deal will run out? Also, is it a rolling contract? I can't see this on the app. Thanks in advance

Resolved! Cancelled VM broadband - all paid and late payment on credit score

VM is about to totally ruin my credit file, I need perfect credit history as moved house and setting things up. The credit reference is saying : ORGANISATION NAME VirginSTATUS 1 payment in arrearsACCOUNT NUMBER **********7704This means that the payme...

Moving home and being placed on to a new contract without consent

Hi All, In March 2022, I entered into an 18-month contract with Virgin Media, which was scheduled to conclude in September 2023. Around March this year, I moved to a new residence and, naturally, I reached out to Virgin Media to facilitate the transi...

Billing

September’s bill of £45 came out, however it’s saying it hasn’t gone through and I need to pay that and extra fee charge plus October’s bill. I haven’t got it refunded so I just lost £45 in the process of them making me pay more.

Doe anyone actually read the complaints forms

I put in a complaint as I recently changed my package and was given a document showing what my new charges would be and when they would be taken.Then this month I received a threat to cut off my service because of an unpaid bill (I pay by direct debi...

No call back from Virgin when line drops on a call

I have tried to contact Virgin to resolve an account issue all day as they were taking £305 from my account tomorrow ! . I managed to get through after nearly an hour and had to be transferred to another department. Once connected the call handler co...

Just upgraded to latest box and can't get Go app working 'My Virgin Media Account no longer valid'

SInce upgrade to latest bTV box I can't get any remote TV services, Virgin Media Go app won't let me log on.'My Virgin Media account no longer valid''To re-activate your account, visit www.virginmedia.com or contact customer care'Can't stand another ...

Trying to cancel and loosing the bot war

So this forum is my last resort.I cancelled my account on 3rd of Oct at 15:46, spoke to a nice Scotish guy who cancelled my account for me, and on my account page it showed something along the lines of "Pending cancellation"Then today I get billed fo...

Renewal contract not being honoured - what can I do?

I did a contract renewal online, and then phoned Virgin to double check the package was correct - to be told yes it was. I have received notification today of the payment and it is over double the amount that is stated on the contract that I was iss...

Impossible to get through to anybody

Since receiving my extortionate new bill earlier this week I have tried to speak to somebody and potentially cancel my account if no solution is found. No way to email only post, I don't have a home phone to call 150 on so only thing is to use the on...

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