Pinned DiscussionsVirgin Media O2 ID Queries Good Morning Everyone, Just to advise, everyone should be able to access their VM account or go through the single sign-on registration process [if they have been presented with that page], as acce...
Recent DiscussionsNo end of contract notification Hi , my contact has come to an end and as such my monthly payment has risen from approx £85 to £201. Understanding that this is the case , but I have not received an end of contract notification, whi...Cannot sign into my virgin media account My partner and I have blueyonder email accounts. I recently got a new phone and when transferring everything from my old phone to new phone a password was asked to gain access to emails. I typed in p...Virgin saying they haven’t received equipment I returned over a month ago My daughter returned virgin media equipment sent to me in error; I think she entered my email address incorrectly because I haven’t received any confirmation email etc from Virgin etc to say it’s bee...Cannot access account If I use the app on my phone I can access my account. If I try to access the account through the web page on my desktop PC I cannot get in. If I click the box to chat on line (On the web page) noth...I can't access my 'Online Security' on the 'Account Settings' page I need to access my online security settings however I just keep getting the same error message. "Oops, looks like something's gone wrong on our side. Please try again" I have tried on multiple web...Bill credit being refused! Anyone having issues where they have gone through MoneySavingExpert and found an offer for bill credit and then had it missing from the bills? Just tried to chat to Virgin and they basically sai...Charge for 360 box Hi Noticed this subject has been discussed previously and wondered if any one had a solution . I've just renewed my contract and I extra devices there is listed a 360 box with a charge of £5. Per mo...New package not showing in account Hello. Reading around, this seems to be a recurring problem for people. We signed up for a broadband package, but for various reasons we ended up cancelling within the 14 days cool-off. We subsequen...Can't link existing VM account to VMO2 ID I can't link my VM account to my VMO2 ID - they use different email addresses. I have followed the instructions for linking many times, both from the VMO2 ID end and my VM login. I can't change the V...Netflix and Sky Sports App Issues I received my stream box a week ago and still have the following issues despite multiple calls and messages and raising a complaint with no response (Reference Number:C-031125548) 1. Netflix. Email ...
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