Managing Your Account - Cable
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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 0 replies
  • 7 kudos

Free welcome gift (4k TV) not arrived

We signed up for a TV and broadband contract on the 15th of July with the promise of a free 43inch Lg 4k TV. Since then we've called customer care over 10 times and been consistently lied to about people calling us back or timescales of when it could...

Resolved! Ending contract

I have just asked for my contract to be ended but virgin media said they won’t.  my contract actually ends 6th Jan and so I’m 4 days over the 30 days and now they are saying I have to wait till the end of Jan now  advice please as it’s now doubled my...

Bronniem by Joining in
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Netflix Activation

Hi, I'm trying to activate Netflix as part of my Virgin package but whenever I try to through the website I get the following error message come up. Can anyone help or point me in the right direction please.
Srmtors by Joining in
  • 4 replies
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Credit File Ammendment

I had a Virgin Media TV & Broadband account which I closed earlier this year, it has been confirmed that there is no balance due but there is still an £86 charge showing on Equifax, Virgin Media wont send me a nil statement and now saying it takes 21...

Netflix - Update Payment Details

Seem to be having the same issue as numerous people around netflix following agreeing new contract. Netflix is included in my new package. When I access Netflix it asks me to update my payment details. I am already paying virgin for this. From other ...

No welcome email/account number

Hi - my VM equipment is being installed this Thursday. Although I've received the pre-contract documents several weeks ago, I have not received a welcome email/account number. This means I can't set up the Virgin Media app. Please can someone at VM s...

Adsoxxx by Joining in
  • 1 replies
  • 0 kudos