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Forum Posts

Disconnection charge

I had to finish my contract early as I moved to live with my son who has Broadband himself. I have been with Virgin for 20 years but they have sent me a bill £268.50 I had no choice other than  to disconnect I am an OAP & can’t afford this. Is there ...

VirgMed by Joining in
  • 395 Views
  • 4 replies
  • 0 kudos

Can't renew my Broadband contract

I was told my Broadband contract is about to expire, so logged into my account online. When I click on the "explore your renewal deal" link it just takes me to the info page about the prices increases. In fact, nearly every link on the page takes me ...

rachpid by Tuning in
  • 305 Views
  • 3 replies
  • 0 kudos

How do you cancel under the cooling off

I've re-contracted today, but after second thoughts want to cancel. It's no reflection on the person who sold I've just changed my mind. So How do I cancel my re-contract and go back to rolling one month then probably cancel all together (maybe)

s13woot by Joining in
  • 202 Views
  • 1 replies
  • 0 kudos

Resolved! DISGRACEFUL SERVICES / IMPOSSIBLE TO CANCEL

I only use the broadband. It his been like this for several years.In 2021, when I said I was cancelling due to the ridiculous price uplift, I said I only wanted broadband.I was in effect coerced into retaining the home phone and TV package, neither o...

Being charged for free network trial

I am coming to the end of a new area free network trial and have emails saying that on the 15th March I will be automatically disconnected and I haven't signed up for any new packages, yet have still been billed for £24.40.When i have attempted to sp...

Price increases crazy

Hello,my contract ends on the 26/03/24. I was paying £42.50 but was informed that when my contract ends it will increase to £111.00. I rang the call centre and they assured me they could help me. After a lot of questions and answers he came back with...

Mash691 by On our wavelength
  • 1403 Views
  • 11 replies
  • 0 kudos

Wifi Self Installation Box didn't arrive

I have just opened a Virgin Media account for the first time and ordered my WiFi self installation box last week. It was supposed to arrive on the 8th March and did not arrive, and I received no communication about it. I have no account number or ref...

kateem__ by Tuning in
  • 385 Views
  • 4 replies
  • 0 kudos
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