Managing Your Account - Cable
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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 38 replies
  • 7 kudos

Virgin Media Kit Collection

Hi Moderators,Hope you can help, I keep receiving emails from Virgin stating that they are awaiting the return of kit that I am still using as I have moved my services to a new address.I had previously informed a virgin staff member about this via we...

Sami93 by Tuning in
  • 3 replies
  • 0 kudos


I recently took a call offering a free upgrade on my existing account - faster speed and a new router which was installed by an engineer which of course I accepted. I haven't agreed to anything else so why was i sent O2 sim cards and why now are 02 t...

smudger5 by Tuning in
  • 8 replies
  • 0 kudos

No account number

I have ordered a wi-fi router a week ago and I haven’t heard anything since. I'm unable to schedule the appointment to deliver my wifi hub as I don't have a MyVirginMedia account. However, I'm unable to create an account as I do not have an account n...

Unauthorized Package Change

Hey, looking for help regarding an issue that has resulted in billing discrepancies, package changes and unexpected charges.Initially subscribed to an internet package at £24, which was increased to £51 due to the expiry of a promotional offer, unbek...

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Resolved! Merging Netflix subscription with new VM package

Existing Netflix subscriber, as I understood the previous package (Oomph) didn't include NF.  Now moved to Volt which does.  Clearly no point in paying for the same NF subscription twice but I can't figure out how to add NF to the new package.  I don...

timxh by Tuning in
  • 9 replies
  • 0 kudos

Cancel my contract please...

Tried the comical 'chat bot' for two hours this evening, they (it?) signed-off at 9pm for a rest! If there was only one reason to leave VM then that would be it. Outrageous treatment of a time-served customer.

Logic800 by Fibre optic
  • 8 replies
  • 0 kudos

Sky Sports Deal

Hi, I have noticed in my Virgin Media app that Sky Sports HD is on discount. It is £20p/m extra on my TV package. Does anyone know when this deal will run out? Also, is it a rolling contract? I can't see this on the app. Thanks in advance 

lbaker97 by Joining in
  • 1 replies
  • 0 kudos