Hi, I've had an email to say I have overdue bill payments, I took my contract out in Dec 2023 and was connected early January, my January and February direct debits were taken out, and it looks like March and April hasn't, so I have incurred charges,...
Hi, There is a missing payment showing on my credit report from Virgin telecom - I had a new bank account opened up in February and have contacted Virgin to update the details on the 4th of March which the phone call was followed by an email confirm...
I could look at these last week but now I get the Oops something is not working response when clicking on either of these. I can sign into my account and look at bills etc but not make a change which I need to do as my contract is coming to an end. C...
I signed up and received an order summary and pre-contract documents. This was 2 weeks ago on the 05/04 and I haven't received any update or tracking information or parcel with a router in it. I would like to know what's going on, and get my broadban...
Today I was made aware of some updates on my credit file related to missed payments on my Virgin Media account. I've already been in touch with your customer service team who have confirmed there is no valid reason for these missed payment entries to...
HiI’ve just received my renewal offer email which I clicked through and chose ‘not for me’ which applied a discount, then I clicked still not interested… then suddenly in my inbox I’ve received pre-contract documents when I haven't accepted anything!...
Hey everyone,I hope you're all doing well. I wanted to share a frustrating situation I recently encountered and seek some advice from this supportive community.I discovered that my contract was renewed without my authorization. I feel upset and somew...
I have just taken out a new contract as my old one was coming to and end. I have 2 different prices for the package in the documentation. The Contract Information Sheet states £76 with no add-on fees yet the e-Contract states £86 (£76 main services +...
On 09/01/24 I received an email from VM offering a speed boost from M350 to M500 for £3 extra a month. On 10/01, I followed the link in the email to accept the offer and got an order confirmation email with an estimated activation date of 13/01. That...
I have only cancelled today and have a cut off date of 17th May
