It's a bizarre one, but at least on Firefox with all extensions disabled, the MyVirginMedia site is unusable.Steps to reproduce:Log in to https://www.virginmedia.com/my-virgin-media/homeSelect "Your Package"Select "Upgrade Your Speed"Instead of being...
New contract cooling offContacted virgin through WhatsApp and agreed new 18 month contract but then changed my mind.Got back to them and told them I wanted to revert to my original contract. Since then have had a few strange emails – the last one tha...
Hi I have a question about my upgrade just want to make sure its in process i can provide more details if neccessary
Today I received a call from the ombudsman confirming that my complaint against VM has been accepted. Since January I've had nothing but stress from VM, it started with an email I received saying if I sign up for another 18 months then I would get th...
I had a Live Chat conversation last week with a VM agent that I wish to retrieve as it hasn't been sent to me.Essentially, they had promised certain conditions would be upheld on my outstanding complaint and it would be visible on my VM account withi...
Apologies as this will be quite long.For a couple of month there has been issues with my second TV box in my son's room (missing channels). I arranged for an engineer to come out on Thursday 15th December between 12-4. On Thursday 15th it gets to 4.2...
HiCurrent bill is £50/month. April bill rise now £54.40/month. Renewal offer for June showed “My current package £58.80”.Where's the £58.80 come from? I’ve already had the price increase by £4.40 on the £50. Has that messed up what renewal offers...
How can I enable VAT invoices for broadband please?
Greetings,My contract expired and I was offered a new 18 month deal on "My Virgin Media" which I accepted as it was a faster speed (M125 to M250) for around £11.50 less per month than I pay now. I received the contract information sheet via email and...
HiI just called and gave my 30 days notice as I'm out of contract now. I have just looked on the app and it says Account restricted - bill overdue. How can this be as you've just taken a direct debit 4 days ago?? I have attached a photo
