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Forum Posts

How to return the Virgin Hub?

My disconnection is due on Wednesday. I received an email from Virgin a couple of weeks ago asking for their hub back but I haven't received an empty box to return it in. Do I need to request this from someone at Virgin?

Cannot change Virginmedia login email

My partner was locked out of her email, so I followed Virgin's instructions and changed her email login to a gmail address and set up a new app password etc. Now, when I try to change her login email back to the original i get the following message:-...

plangers by Joining in
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Pre contract email only. Please confirm

Hi I've purchased a new upgraded wifi contract for my Virgin Media home broadband last week...and I have received just the pre-contract details only.I'm still awaiting for my final confirmation to be confirmed.I kindly request help l from your team t...

cwydler by Joining in
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Difference in contract and bill

I took out an 18 month contract starting 26 Oct 23 with a monthly charge of £76 and change.Latest bill (16 Nov - 16 Dec) is still at my old charge of £81 and change.Surely some mistake?!Servs 

Servalan by On our wavelength
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Expansion into Crewe

Hi VM team Virgin media are coming to Crewe. Zzoomm has made their service available to a lot of homes but went bust before coming to my street.Eagerly waiting on any news as our inter is so poor. There were vans installing cables acrothe main road a...

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Gareth11 by Joining in
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free 43" smart tv

I would give no starts but I guess I can't do that. I took out a package with Virgin when they were offering a free 43" smart tv. They confimed on more than 2 calls that I would have the TV but that it was currently out of stock . They have now refus...