Contract price

Last March I changed my contract, and Virgin agreed a new lower price. The contract was emailed to me, I accepted it, and it appears online in my account details. However, I notice the new price has not been applied to my direct debit and I’ve been p...

WHAT DOES CREDIT MEAN?

Hi,I ended my Virgin media contract in September but they took the payment for October and said that this is credit. On the  last bill I got it said Cr£51. Does this mean they’re paying the amount back to me? The payment date says the 20th of October...

I have recently had similar experiences, my account has risen from £42 a month to a staggering £74 per month.Our old contract expired without our knowledge after a year with VM we had no contact from them whatsoever. The only email we received was at...

Contract renewal

My contract is up for renewal and a new contract has been offered , could someone tell me what happens if I do not agree to the new contract ,does my subscription just roll over and carry on , would as I imagine then be at the mercy of Virgin increas...

Noticed Virgin took wrong amount on direct debit

I read my bill email today and it shows that I underpaid £16 last month. But I pay by direct debit, and I have no idea why Virgin took £16 less than they should have done.Has anyone else had this and how do you resolve? I can't even see how I am supp...

VIRGIN MEDIA

How do I change my log in email in Virgin Media? Robert

Contract Renewal Problems

I’ve had the same exact experience too with what should be a straight forward renewal. I’ve had to make 3 calls so far to the retention team only for the order to not go through! Each time I’ve been quoted a higher price. Does seem like a scam to me....

Don’t know what to do - help

I’ve had various problems since joining volt from sky in September. Problems include faulty 360 box that was faulty from new, inability to access sky cinema uhd, never had Netflix due to virgin providing them with a typo in the email address, etc.  I...

Threats for suspension for a service i don’t and never had

I have received a small bill along with a suspension threat. I have never used the service as it never worked and the equipment was returned within a week of receiving. Can someone please waiver this bill from my name and please stop sending threats....

Account is inactive or closed

I moved house recently and can no longer access my virgin connect account. Receiving the message "Account is inactive or closed"