Managing Your Account - Cable - Page 319

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

Unwanted Package Change

Hello, I recieved my last months bill with an unexpected charge. Making my usual amount of £24 jump up to £40.14, even though my welcome offer doesn't finish until 17 November. Stating i'd made a package change, despite not making any chnage at all. ...

Netflix account paused ~ needs payment updating ?

Recently renewed my contract with Virgin. Netflix account now paused supposedly requiring updated payment details. No. It was and is included in my package. Rang Virgin 11 October. Given a reference number and told it would be rectified in 5 days. To...

Billing & Contract Complaint

I could cry and I'm so sick of banging my head against a wall because no one at Virgin can understand me. 18 months ago, I called to get my package lowered and was offered an 18 month contract which included Sky Sports and Movies (even though I said ...

Free network trial

I have been using the free network trial in the wf4 area and got an email saying you were going to be sending me a box to return the router in, now you've sent me an email saying I'm going to be getting charged nearly £70 a month?!? What is this for?...

Out of Contract, Left for new provider, VM marked credit file with missed payment

Hi,Same story as for many others here.I left Virgin Media and sign up for another provider. Virgin sent me 2 final bills, first sent on 22nd of September stated that payment will be taken by direct debit on 16 of October, so I just left it. Seven day...

Wrongful reporting of missed payment on credit report

Two months after contract expiry I requested to cancel services effective October 5th. I was with Virgin media since February 2022 with Direct Debit set up and have never missed a payment.Sept. 27th - Received final bill for the pro-rated remaining d...

Resolved! Refund for account in credit after disconnection.

I was disconnected on the 15th of September 23 with £45.89 credit on my account. Virgin Media site says a refund will be sent by cheque but does anyone know how long it usually takes to receive this?Direct debit has now been cancelled for the service...

Trying to cancel

This is beyond a joke, Trying to cancel, not happy at all, going to more then double the cost of my subscription totally taking advantage as you are making really difficult to cancel different to when you sign up up with virgin !!!

renewal / upgrade seems stuck

I was approaching the end of my existing contract and checked the offers and upgrade section of my account. I was offered a new 18-month contract for the same package at a slightly higher price, so I proceeded to place the order online.The order was ...

Resolved! Notice to cancel

I wrote to your postal address last week to give notice to cancel my contract. I've not heard anything in reply. Can someone check this is being processed or shall I just wait for the next bill, when it will be obvious whether cancellation is underwa...

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