So back in 2021 I was offered a Hub5 upgrade from my Hub3 which I accepted. The Hub5 never showed up, neither did it's replacement. I complained about it here: https://community.virginmedia.com/t5/Forum-Archive/HUB-5-Where-is-it/td-p/4870682/page/7Af...
Cant access online account. Have forgotten password the reset password link doesn't work. Just get an error message about not enough info being setup on account to reset password. Everything has been setup for ages.
HiI moved house just over and a month ago and despite 10 calls to Virgin Media I am still unable to access my new account. When I login with my email it gives me the old account which has been closed. If I use a different email to register for the ne...
I would like to thank Avin from the retentions team for his help in finding me a great deal on my new contract. Could one of the moderators please pass this on as I can't find any other way to thank him.
Hi1) You want to pay for the time I don't use. You canceled the installation twice, made us wait for installation for more than 50 days, and you want all the money without any credit or other discount. 2) You installed on February 27th. Even though...
I’m awaiting a referral reward from last May 2023 from Aklamio, and have had no update (see email).where can I make a formal complaint?
i had an email offering all sd sky sports channels for£15.75 a month for 18 months which i accepted on 05/03. Initial email said it would take up to 5 days to action. im still waiting and have now contacted thinking of leaving three times now as also...
Last month (Feb 2024) I realised my contract was coming up for renewal and I was originally paying £17 per month for 125mb broadband, no TV, no phone.I login to my Virgin Media account and check the "renewal offers" for me. I see that I could upgrade...
Why cant I downgrade my package online? I want to remove my home phone from my package as I'm paying £24 a month for something we never use. Spent 10 minutes on the phone to someone, I could not understand, asking 20 questions and eventually just gav...
I recently upgraded but £5 of my monthly payment is an o2 sim, that I dont need nor will use. I have a seperate contract for the sim and a contract for virgin services. Its the last day of my cooling off period so I think I'm fine to cancel it and no...
