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Forum Posts

Increase letter anomaly

Just received my increase letter which reassuringly stated the April increase will apply AFTER my discount deal ends in September. Just called Virgin to check this and the agent said no, it will apply from April. So which is correct?

Johnnyup by Joining in
  • 252 Views
  • 2 replies
  • 0 kudos

Eviction & 30 Day notice

When evicted as I have just been, it is a stressful time. You don't know if you are going to actually leave until the last few days. To be charged for a ghost month when you're down on your luck is just mean and profiteering. This is a niche situatio...

Accessing "My Cases" dashboard

Hi,I have a complaint currently open since 4th March and wanted to check on it's current status - but I am unable to access the "My Cases" dashboard.when I click on the link in the complaints page (when logged in), I get the following error."We can't...

janus by Joining in
  • 689 Views
  • 2 replies
  • 0 kudos

Waiting for my refund

I left Virgin media just over a month ago, all equipment has been returned which has been confirmed to me by Virgin media, my account is in credit after my final bill, when can i expect my refund? Thanks

Klipse by Tuning in
  • 907 Views
  • 3 replies
  • 0 kudos

Resolved! Hi all, i am trying to upgrade my package

Hi all, i am trying to upgrade my package, my contract expires next month, however, when I click on upgrade from my account, I just keep getting this error message. "oops! something has gone wrong!" as you can see in the attached image. I have tried ...

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Bill for old phone number 2021

Hello, I am trying to obtain some paperwork to show proof I had a specific phone number from around 2021 the number was changed but prior to that I was having bills for the number, is there a way I can get some paperwork-proof that I once paid for a ...

Mansal88 by Joining in
  • 281 Views
  • 3 replies
  • 0 kudos

Can't get my area reference

I pay for a virgin media account for my mum (85 and three hundred miles away)I need to set up an online account because the email account that was originally used is no longer active - but I need the area ref to set it up.Any paperwork goes to my mum...

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