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Forum Posts

Confirmation of cancellation

Hi,After hours with the customer service team I finally got through to someone who said she would cancel my contract and send me a return kit. She told me I would be receiving an email confirmation of this, but I have not received one and I can't fin...

Refund cheque to pay in

Hi I have a refund cheque issued by Virgin Media from 1 April 2022. I can no longer cash it at the bank as it's out of date, and they asked me to ask you to re-issue it. I no longer have a Virgin account, so can this be organised please? I note from ...

pauley123 by On our wavelength
  • 1 replies
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Hello virgin Media I don't have time to carry on waiting for one of your team either online chat or phone. For £80 a month I'd expect a more prompt connection with an agent, but hey, we must all save where we can?So, I am publicly announcing that I r...

vdanci by Just joined
  • 3 replies
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I have spent 30mins trying to switch to ebilling, have read other people having same issues. it is impossible. can someone help please before I raise a complaint.

brianr84 by Just joined
  • 1 replies
  • 0 kudos

Automatic Compensation

I experienced complete loss of service for around 10 days. Once the issue was resolved I was told the compensation would automatically be added to my account within 7 days. This was over a month ago now and the compensation hasn't been applied.I've s...

Billing increase

Hi, As my contact was up I agreed a new deal but struggling to understand my next bill.Previously I was paying £69pm. I agreed a new deal for £77pm but for some reason my next bill is £135.21 I have the following statement on my bill but I don’t unde...

Account verification and password resets

Hi, I wonder if I can get some helpfull advice from you guys.So the story goes, I let my contract slip as the date slipped my mind so I thought I'd login to my account on the myvirgin app to sort it out. When attempting to login it tells my my passwo...

payne2k by Tuning in
  • 3 replies
  • 0 kudos