Managing Your Account - Cable - Page 315

Will i be charged for external work?

Just recently had external work done to my property ready for installation, will i be charged for this if i cancel my contract? Ie no longer want to become a virgin media member thanks!

Cancelling Paper Bills

Two times I have asked virginmedia to stop sending me paper bills and charging me £1.75, but the paper bills keep coming and I keep getting billed. Why isn't it simple?My account is set up to receive ebilling.I'd like these paper bills to stop and re...

Cancellation - not received confirmation

Hi, I recently cancelled my virgin media services on 10th April. Should I receive a confirmation email because I haven't had one yet. I have the transcript of the conversation because I used online chat. All the termination dates and return of equipm...

Contract shennanigans

The last time I changed my package I was promised things which were never delivered. I received no support from Virgin but because I want the broadband package I continued with things I didn't want. Now it's renewal time again I've asked to be broadb...

Resolved! New contract + Speed Upgrade Delay

Hi all,Hoping that someone can give me some advice. I renewed my VM contract 5 days ago online and opted for a speed upgrade to the 500Mb connection - I only have broadband (no tv, phone etc.). I received all the relevant emails showing the new contr...

Cancel direct debit to move broadband providers

Hi guys, my contract is ending at the end of this month and I have just compared broadband deals and can get a better deal at sky even when I lose my volt benefits.If I wait until after my 18 month contract to end can I just switch broadband provider...

Abysmal customer service and installation delay

I have a new bundle contract taken out online on 22 March, with a provisional engineer installation date of 3 April. After multiple attempts online and by phone, no-one at VM was able to confirm whether this was going ahead, and I wasted a day waitin...

Cancellation notice issue

I just got off the chat with support, my contract ends on the 15th of May and I wanted to put in a cancellation notice since I'm unhappy with the services (the constant disconnects), and I decided to use the chat to do it since virgin media phone sup...

How do I get a credit for poor broadband?

I’m fed up of receiving rubbish broadband, recently there have been several issues with the supply to our postcode. Virgin are the only provider of fibre optic to our post code, but I’m not receiving what I’m paying for. Therefore I’d like a credit o...

Recontract confusion and frustration

Received an email regarding an apparently exclusive recontract offer however the link in the email doesn’t work and when I tried online chat it seems that there is seemingly no such offer and my minimum contract expires both in April and July with th...

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