Managing Your Account - Cable - Page 313

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

VM failed to take full direct debit payment, added to next bill

Hi all,I see other posts on this subject - VM only took part payment via direct debit last month (£20 less than the bill), then sent me a bill this month with the £20 extra added on and snotty message about late payment. Jokers.Nothing special going ...

My Account

My monthly Direct Debit payment taken today is less than my normal payment. Any idea why?

Can't access account or reset password

Have had this account with virgin media uk for over a year, had initial issues setting up a password previously and now I can no longer use this password or reset my password due to "You still need to verify your email address and complete your profi...

Return equipment scam

What a scam company VM have turned out to be, I cancelled the package as it was so unreliable, it was impossible to work from home. Anyway, VM contacted me to arrange a day for the equipment to be collected. I took a day off work and waited in all da...

Bad customer service, can't get help cancelling

I can't believe how bad this company is. Below is a copy of the 3rd complaint I've sent in. "I have been trying to cancel my package but have been unable to because of extremely long call and chat wait times and then, once I was through to a custome...

Email Linked to Old Account - Cannot Register or Login to New Account

Many years ago, I had a Virgin Media package (TV, Phone & Broadband I believe) which I closed when moving to a property that didn't require it back in September 2015.For the new package (boradband) I have ordered in the past week, I used the same ema...

Resolved! Given a default after cancelling - credit score tanked

I've recently moved home to an area not supply by virgin and been struggling with credit applications such as new utilities. Checking my credit score I've seen a new default has been added by virgin media. I pay by direct debit and have never missed ...

Is it right that I have to give 30 days notice to cancel even when out of contract?

This is ridiculous. The email I got when I passed my first year contract end (and went onto a higher tariff) says, "If you decide to switch, you’ll need to give us 30 days’ notice by calling 0345 454 1111, but if you cancel after your contract ends o...

Resolved! Unable to cancel broadband

Evening all,Can someone tell me the best way to cancel my broadband contract.I've been disconnected 3 times whilst waiting on the phone to talk to someone (all on hold for 45 min +), tried live chat and WhatsApp and no one responds. Thinking of just ...

Fed up - Billing wrong again and no person to talk too

Virgin customer since 1997 but moved house four months ago and ever since had had to phone up every month as the billing is wrong. Every month told it has been corrected and then find out it hasn't been corrected. Virgin staff promise updates and em...

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