Same here. On about the 3rd debt agency for a dispute with this absolutely appalling company. Virgin cleaned out my bank account adding engineer costs and raising my bill by 35% claiming that was fair with inflation. I was left with zero money for f...
Hi,My contract was due to expire next month; 350mb Volt broadband, Talk Weekends, Talk Extra 100 for £27.An offer on my account had the 'keep your existing package' for £39, then clicked a few links to decline it and got it down to £33. I queried ov...
We cancelled our Virgin Media last month before our next bill was due (Feb 19th 2024), and today we were told that we now owe your company £147, which is double the fee. Apparently, Virgin is trying to get us to pay for a bill dated for Jan 19th even...
I agreed new contract with new installation on 31/1 for £26.99. I am being charged £38.99. 25 hours of chat and phone calls and complaint later, I can;t get it changed. How can i fix this?! That's fraud.
Hi, so in early Feb I got a email (pics attached) about a contract/deal that i could sign up to before my contract ran out. As you can see it says - same deal same price. Wicked - signed up. Then as unfortunately, we know what VM can sometimes be lik...
My VM fibre went live 6 Feb. I have been billed for two months usage due 14 March 2024?I went through money supermarket to sign up and as an incentive £85 reward was to be applied to my account. The Web chat said otherwise yesterday and that I will...
Hello,Please help me to find a transcript of live chat. I talked to a team member of Virgin media and we agreed on a new contract. And she sent me the pre documents which I agreed on the amount that I would pay every month. And she assured me that I ...
Hello,I tried to access my account recently and system does not recognise already used, stored password. No matter what new password I try to use, all within the guidelines, it always does say it is invalid. I have been with Virgin for more than a de...
Hello.I haven't received my account number or a email from the delivery company about delivery time. My order is supposed to be due today. Could someone help me please?
Hi sorry to jump on this post. I am also being chased by this company for a debt I am unaware of, of £36. Nothing on my credit file to suggest I owe anything, or in arrears. I also attempted to pay this company via Google pay (which is an option) i...
