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Forum Posts

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MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by • Moderator
  • 22435 Views
  • 38 replies
  • 7 kudos

Resolved! Lack of customer support

Early last month I received a mail, as others have, saying that my contract was due to expire and so I needed to renew. I phoned up and after the usual long wait and pot luck as to whether I had chosen the right options, I eventually spoke to an agen...

jaybee192 by • On our wavelength
  • 267 Views
  • 4 replies
  • 0 kudos

Resolved! Can't change my contact phone number

Hi,I'm new to VM, so much so that my service has not been installed yet. I do however have a couple of problems, the first is, when I set up my Virgin Media Account I mistakenly entered a wrong digit in my contact phone number, I've updated it severa...

BattyBax by • Joining in
  • 286 Views
  • 3 replies
  • 0 kudos

Engineer Call Out Charge

I have been charged £25 for engineer call out.  I have had 4 engineers for the same problem over the last year and still not completely fixed the issue. I have been told and have proof that the call out charges would be waived and yet they're still o...

Bjones28 by • Joining in
  • 105 Views
  • 1 replies
  • 0 kudos

Direct Debit Issue

Here we go again......another problem! Virgin Media have not taken March's direct debit so my current bill is higher and they have added an unfair late payment charge!! I have not changed my bank account or the active direct debit. Payments have alwa...

PI by • On our wavelength
  • 127 Views
  • 2 replies
  • 0 kudos

Need help finding contract end date

Hi, What with April price rises and discounts ending my bill has gone up twice in 2 months so I'm trying to find my contract end date, but when I try to view it all I see is a "Service change receipt" which lists three wildly different months for sta...

Resolved! How to follow up with a complaint

HI,Does anybody know how to follow up with a complaint. They have just got back to me regarding a complaint on the price of a contract i just renewed. The email says to get in touch with live chat if i need anything else which doesn't seem right. Do ...

Polite plea to the Forum Team

Like many who have posted on here, and presumably many more Virgin Media customers who haven't, I have been receiving emails over the last few months from Virgin Media with links to "renewal offers" which just lead to the "Oops, Something Went Wrong"...

ABrowne by • Dialled in
  • 224 Views
  • 6 replies
  • 1 kudos

No o2 sim received

I have recently upgraded my graded my package with o2 sim included, but have to yet received my sim. The bill is due to paid soon but im paying for a sim I dont have. 

RMsWife by • Joining in
  • 75 Views
  • 0 replies
  • 0 kudos
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