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Forum Posts

Trial voucher

Hi, I have completed my broadband trial in February, however I have not received any of the Amazon vouchers. I have contacted customer services over the phone on Monday and after being on the phone for most of 2 hours they have managed to complete a ...

Disconnected early! Work from home!

I've leaving Virgin Media and I arranged via Chat to have my cut off day be moved from the 1st to the 3rd of May, due to a slightly delay with my new ISP setting things up. I did this April 18th.However, Virgin Media has apparently cut me off anyway,...

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damians by Just joined
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Charged for returned equipment

I cancelled my broadband subscription with Virgin and returned my equipment as directed. Today I received a bill for £40 saying that the equipment was unreturned. This is incorrect and I have proof of return. How can I resolve this so I am not charge...

Resolved! Engineeer visit

Hi .I have an engineer visit booked ,I am trying to reschedule ,I have been sent links but this doesn't work ,can someone please contact me to arrange a new visit please

Spurry5661 by On our wavelength
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Contract renewal

Hi today I have received a renew contract email,  I have done a quick search but couldn't see a solution,  this states I can renew my contract , are these genuine my contract isn't up until the 27th September,  it is giving me a price which is £3 dea...

Offers page

I’ve been sent several emails from inviting me to check out my renewal offers as I’m coming to the end of my contract. Every time I click the link I get the following screen - Is there a problem with the offers page? 


Resolved! Recontract exclusive offer link broken

Hi,im due for my contract to expire in just over 30 days time, I’m on the 1gb ultimate volt package, with 2 extra 360 boxes also.I’ve received an “exclusive” recontract offer fixed, I assume with no changes to my package, however I can’t see what tha...