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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 21696 Views
  • 34 replies
  • 7 kudos

£594 incorrect bill

Spent hours on the phone, they tell me it’s been escalated and apologise profusely., but nothing happens..im at my wits end , can’t sleep , making my Parkinson’s worse…what can I do?

Worried3 by Tuning in
  • 293 Views
  • 9 replies
  • 0 kudos

Renewal of Contract

I have accepted an offer on my online account and received an order summary by email. The activation estimated is 1st March 2024. I have spoken to numerous members of the customer services team who continue to offer me various different deals althoug...

Network Trial End

Hello.I have been on the network trial since November 2022 and it is due to finish on the 15th March.A sales agent called me yesterday to talk about continuing using Virgin Broadband but he was trying to charge me more than the advertised price on th...

Resolved! Order not showing

I am currently out of contract and decided to go online and see what renewal deals were on offer. I found one that upgraded my current package for the same price ( albeit have to resign for 18 months!)I have received all the usual email contracts and...

Mallenvm by Joining in
  • 217 Views
  • 5 replies
  • 0 kudos

Rolling credit

Anyone had any luck with rolling bill credits? I signed up for a new custome4 contract 13 days ago for m250 for £33 a month with 200 bill credit After a couple of days new deal popped up for M500 for the same price I spoke to multiple people about th...

Credit file arrears after dispute.

Hello. A dispute surrounding a cheap phone that was sent as part of a contract, which was not wanted, has led to a failed payment and arrears on my credit file. I remember disputing this “gift” during the contract setup on the phone but it was assure...