Managing Your Account - Cable - Page 308

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

Being charged wrong amount

I can't believe it I agreed a new contract with virgin, but my latest bill is £7 higher than agreed, iam furious

Credit on my account repayment

I have a large credit on my VM account which I would like to get back. I am still in contract and have no wish to terminate but I would like the credit returned to my bank account.I do not wish to wait until the end of the contract to get my money re...

Cancellation of contract. New package "line rental and Weekend chatter"

I am out of contract and I telephoned 150 to cancel all of my package. Communication was difficult but eventually spoke to VM. At the end of contact I thought everything had been sorted out but received an email in the evening with the followingWe've...

Resolved! Contract

I have had a look at a new contract offer this morning on the app did not take up the offer and now Virgin have sent me a new 18 months contract by email , I did not continue with the offer when I looked at the offer so why have I been sent a new co...

Multiple emails asking me to return kit despite my contacting to say I am not leaving virgin

I keep getting emails from Virgin asking me to return kit. I've contacted them on three occasions through chat and on the phone and explained that I've extended my contract and I do not need to return any kit. On each occasion, the staff have apologi...

Resolved! Unable to change contact phone number

No matter what I do it tells me it's unable to save. The number on there is almost a decade out of date and I have no idea how it's not been updated! Many thanks.

Moving home and being placed on to a new contract without consent

Hello everyone,On 30 June 2022, I entered into an 18-month contract with Virgin Media, which was scheduled to conclude in Jan 2024. Around June this year, I moved to a new place, and I reached out to Virgin Media to facilitate the transition of my ex...

Amount Owed From Last Month Added To New Bill

Hi all, been with Virgin a long time and just had something strange on my bill it shows a small amount added to current month as it was unpaid last month.Would be great if someone could look into it so I can have an understanding of whats going on.

Downgrading

I downgraded my service today. Cancelled my TV and only now will have broadband. I am going to free-view. Usually when you leave VM, you have to send your TiVo box back but I haven’t left. Will I keep my box but only receive free-view channels?I know...

Constantly being charged for Netflix every month

I am writing on behalf of my elderly father who has repeatedly been charged £15.99 on his Virgin media bill for Netflix despite not actually having it.Apparently he activated it clicking through on the TiVo sometime in June , saw it on his next bill ...

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