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Forum Posts

No confirmation of order

I recently cancelled my contract (internet+phone) due to the price, but I then received an email with a decent offer to ask me to stay. I signed up and received an email confirming my order, but haven't had anything else. The confirmation on the webp...

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Bex13 by Joining in
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  • 5 replies
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Trouble setting a new password

Hi there, I'm trying to review an email sent to me about recontracting my Virgin Media Cable. However, I'm unable to follow up on it as I've forgotten my password and I'm not able to reset my password using your system. Every single password I type, ...

mjwilknz by Joining in
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  • 1 replies
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Resolved! Special offer

Received an e mail that as my contract was nearly up (July 2024) there is a special offer to re contract for 18 months at a ‘special’ price. Checked it out and as it was 20% more expensive than current package, and did not include TNT sports, decided...

No netflix

Hi. I moved house over 2 months ago. When I moved house my Netflix was removed from my bundle. Unfortunately I can't access it now more. I've spoken to virgin and they said it will be sorted in 10 days. Nothing happened. Spoke again they said another...

Tjadams by Joining in
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  • 4 replies
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Cancelling after pre install

Hi, I recently agreed to join Virgin Media for broadband only, great deal for 18 months. I am having serious doubts on whether to go through with installation as the pre installation happened the day after I agreed to the contract without any notific...

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