Pinned DiscussionsVirgin Media O2 ID Queries Good Morning Everyone, Just to advise, everyone should be able to access their VM account or go through the single sign-on registration process [if they have been presented with that page], as acce...
Recent DiscussionsAccount Number Hi, I have recently joined Virgin Media when moving into my new house however am unable to access areas such as My Virgin Media because I was never sent my account number via email or in a physical ...SolvedMail App reads "Forbidden" and won't allow access To preface, I have recently had difficulties with hackers getting into my ntlworld email account. Following security advice, I have: Signed out of all devices. Changed my password (from a confirme...Netflix Activation Hi Everyone, I’ve got Netflix free as part of my package but I never received an activation email. I was already a Netflix customer at the time I moved to virgin media. On Sunday I spoke with Virgi...SolvedHelp required My Virgin/O2 account has been compromised and linked to an unauthorised email address. Despite repeated calls and emails, nothing has been resolved and the account remains insecure. I’m extremely d...Identity Theft, Account Compromise & Virgin/O₂’s Failure to Act Posting this anonymously because my account is still compromised. I have been the victim of identity theft. My old email was hacked and the attacker managed to link a fraudulent backup email address...Different account number, same email address. I signed up for broadband last Friday, but when I received the confirmation email, it was for the wrong address, long story short, the subscription had to be cancelled and a new one started. However,...Virgin not picking up a new build address but picks it up on the business page I had been with virgin from 2011 to 2024 when we eventually moved into our new build house. The virgin boxes and everything are already installed in this property, however when I wanted to switc...Closed my account but virgin not available at my new address Hi, I have recently moved house and wanted to take virgin with me, but this isn't possible. So, I have closed my account Oct 10th and had to send proof of my new address to have the early cancellat...Pre pay return package not received. We’ve recently left virgin and despite saying they will send a prepay package to return kit nothing has been sent. Has anyone else had this? Where do we send it I don’t want to get charged but I have...Netflix Hacked I’ve recently had my Netflix account hacked and tried to get it sorted with Virgin Customer Services as I paid the bill through Virginmedia. This was a nightmare so I’ve told them to just cancel the...
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