Hi, I have the exact same issue as well - I have 2 accounts for one email address. 1 account from a previous order that was cancelled and 1 new account for an installation in 2 days time. Are you able to help as I can’t see any I information for ...
HiI had a VM knocking on the door last week and offering me VM broadband - which is new on the street. I have agreed to join in at a set price, but I am/was wary of April 2024 price hikes so I also delayed the installation until sometime in April.Doe...
Hi Team I am writing to urgently address an issue regarding our account [REMOVED] with Virgin Media. We recently received an overdue letter, which has prompted significant concern within our organization. Despite numerous attempts over the past sever...
Hi John,sorry for replying to such an old thread but can you help me? I've been with VM for 13 years and my current contract ends on 23/03/24. Can you (10 confirm that what you said above still applies and i catagorically will not be moved onto a ne...
I joined in Jan, had 1 email saying welcome etc & your first bill is due 14th feb. I cannot pass security, I’ve tried 20+ times in a month. The billing date doesn’t match apparently but not sure how on earth I’m meant to guess it. They keep saying my...
I currently have a broadband, TV, telephone and mobile package (Volt) and my contract expires next month - March 2024. Recently I received an email communication from Virgin offering an exclusive re-contract deal. I clicked the provided link, logged ...
VM allow you to cancel up to 60 days before your move but then only give you 30 days to provide proof of your new address. I cannot get VM at new address so I am leaving after 20 years. The issue after cancelling by chat yesterday is the following:Ba...
I have been having issues with my 369 box since Christmas, iv reset keeping recordings and it wiped them, iv formatted the box and it tells me my storage is full even tho there’s no recordings..:Iv done a further reset this weekend and now it won’t r...
I have been trying to resolve this issue for over 4 months now, and I am utterly exhausted and mentally drained trying to deal with this. It has by far been the most appalling customer service I have ever experienced and I feel completely messed arou...
Hi,I disconnected on 8th December via online chat and was advised I owed approx £16.I later received a £85 "final bill" notification via email. When I clicked the link in the email to review the bill, after logging into my account, I was unable to se...
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