Hi,Not logged onto VM account for a while and I forgot my password. I tried password reset and entered the 2 security questions. I don't think I have answered these incorrectly. So I wondered if my account is locked.Cheers,Eugene
Hello,Earlier today I spent over an hour on the phone to discuss a new plan as I was out of contract. Agent sent me a pre-contract outlining what we had discussed, I reviewed and agreed to go ahead.An hour later I received a confirmation email contai...
I have been with Virgin Media at the same address for decades and in January 2024 I extended my contract for a further 18 months at a cost of £20 more than my old contract. This was over £20 more than a new customer would pay for the same package. Th...
Hi.I want to change my username/display name on this forum and haven't found the option to do this.Please help,Thank you.
I like to remove the sub account from my main account. Need to delete it however the verification was not done and now link is expired.Can anyone help?Thanks in advance.
I made a complaint on the 25th January about the fact I'd accepted an email offer to renew my contract from Virgin and although I'd downloaded the pre-contract info, and confirmed, I hadn't had an email confirmation and it wasn't appearing on my acco...
I am in the same boat, renewed to same package and sky cinema uhd saying subscribe aswell as sky on demand uhd, i didnt have sports uhd though but i want mine looked into too please
I tried to cancel on January 31st. I was notified that day of a ridiculous increase in price, so I asked for a cancellation. They had me on hold for 107 minutes offering various deals. I said no, I want it cancelled. My contract ends on February 23rd...
HelloOn 12th Jan I spoke to customer services about renewing my contract. I had been sent an email which said I could renew my contract for the next 18 month for the cost of the previous 18 months and keep the same servicesI was asked to email a scr...
In the middle of negotiating a better deal for my services with VM and and I've added WhatsApp to my phone (never used it before) and added VM on WhatsApp just in case I felt like trying to communicate with them that way and vice versa and I realised...
