Managing Your Account - Cable
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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 27 replies
  • 7 kudos

Discounts not applied

I have spoken to 5 people in customer services. I have chatted on whatsapp with another 2. I have filed a complaint. All of these have resulted in them telling me that they will adjust my bills to reflect the offer I signed up to. This is not happeni...

julesy77 by Joining in
  • 1 replies
  • 0 kudos

Upgrade Confirmed but not processed

On Mon July 12 I processed a volt upgrade to my virgin media package, adding O2 mobile and increasing broadband speed from M350 to M500.I received the order documents and order summary emails with an activation date for July 13.Since then nothing see...

titus200 by Joining in
  • 3 replies
  • 0 kudos

Default removal

Hello there, I have a default on my account from a while ago that I need to pay and clear off my credit report. Can someone please assist me on this?regards  duane 

Duane1 by Joining in
  • 2 replies
  • 0 kudos

Cancel equipment collection

I can't find the equipment that is being picked up on 19th July, I think it could be in storage, can my collection be cancelled completely and I will find it and return it to you if you could send me a returns bag please

meeshb1 by Joining in
  • 2 replies
  • 0 kudos

Resolved! Service move

Good evening,Today I went onto the live chat and requested a home move - easy enough so you would thinkanyway fast forward a couple of hours and I’ve had an email from Virgin which is basically a new account set up. New plan set up and that it wasn’t...

Resolved! Roll back contract

I called customer service today to get my free trial of Sky Sports UHD activated. I have one month to go on my contract. I was handled by an agent I could barely understand and ended up being bounced into a new 18 month contract with items I don't wa...

Jonmal by On our wavelength
  • 11 replies
  • 0 kudos

Resolved! Blue Light Card Discount

Hi, I've been using the Blue Light Card Discount now for a couple of years. I've just rung up trying to renew my contract which expires next month. The first person I spoke with had never heard of the Blue Light Card, was put on hold and then cut off...

Srmtors by Joining in
  • 6 replies
  • 0 kudos