Pinned DiscussionsVirgin Media O2 ID Queries Good Morning Everyone, Just to advise, everyone should be able to access their VM account or go through the single sign-on registration process [if they have been presented with that page], as acce...
Recent DiscussionsVirgin package includes Netflix (I already subscribe), how do i stop my direct Netflix payment? I have just installed Virgin TV Mega package, which includes the Netflix service. I already subscribe to Netflix, so want to understand how I can make sure I don't get charged from Netflix now. I ha...Renewed contract online 25/09 nothing has happened Good Morning, I renewed my expired contract online on 25/09/25 and received the order reference via email. I have had NO further communication and my account is still showing my contract is expired...Aklamio will someone please help me before I combust. I am trying to set up an Aklamio account to receive my £50 from a referral - the other half has received his no problem, but every time I click on the li...Big trouble with contract renewal & current bill I have a contract with Virgin paying £43 per month with my contract due to end soon but I renewed my contract on the website and got a confirmation email on the 7th of this month for £43.16 per month...Moving home, new contract I have just moved home and have received a service change receipt this morning. It looks like I’m on a new 18 month contract starting on the 9th October. My original contract along with my promotiona...New to Virgin and can't manage my package I joined Virgin with broadband and a tv package nearly 2 weeks ago. I installed the app and a link to manage my online on my laptop. Whilst I can see basic details, I can't manage my tv package. E...Online renewal not showing after 14 days. Hi I renewed my contract via the virgin media app on 26/9/25. I have had many issues when coming to renew my contract previously using chat & on the phone. Was hoping the app would be a smoother pro...No Welcome Email I have had my virgin media installed since Thursday but have yet to receive my welcome email with my account details. Any help with this matter would be greatly appreciated Need to update my payment card I need to update my payment card as the old one is about to expire. But, I cannot get through on the phone, app or website to do it. Each and every single one is just saying oops there's a problem ...No welcome email or account number, not been billed yet Hi, I ordered wifi at the end of August and it came all fine and was working. However, I have not been billed yet and when I try to access my account, it says I need an account number. Yet I did not...
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