Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
I'm at my wits end! My contract ends 27th July. My tenancy ended on 7th July, due to landlord selling. My parents live in Cumbria, where I'm having to move to. Virgin don't cover the area so I have no other option but to cancel. I logged into my acc...
Been a virgin media customer for 16 years. Always had a fair price offered at the end of previous contracts.With contract ending in a few weeks, I logged in to online account to see what upgrade package was available and immediately received on offe...
Honestly sick and tired of this now. Bills for the past two months have been wrong, I've been on WhatsApp on numerous occasions and noone seems to be able to sort it. I'm about ready to cancel my service completely because as far as I'm concerned, v...
HelloI manage my mother's account as have power of attorney for her. I need to take off a mobile contact number from her account (which was put on there recently due to a fault on her line and her friend was the contact). Her friend no longer wants...
I am trying, without success, to cancel my Virgin TV package - I don't watch TV and have cancelled my TV license.I would like to retain my M350 Broadband service which is excellent.Very difficult to get through to the call centre, when I have I have...
HiI am not able to enable the "Virus Safe" and "Child Safe" settings on my account.I have tried on different browsers and devices, this hasn't helped.I would like to enable both, but repeatedly get an error code.I have attached a screenshot of what's...
When will live chat be working on the main site? Clicking it does nothing. https://www.virginmedia.com/broadband/low-income-families#livechat
My contract is ending on 16th Aug (currently on 350mb bigger volt bundle + sports & movies & w/end ph). When I rang up 3 days ago to cancel they offered me 1gb broadband, maxit tv, 2 v6 boxes, sports & movies, Netflix & anytime pH for £70.00! But as ...
Hi I haven't received my account number or area reference on my welcome email it just states what I will be paying each month I was trying to create my account which I can't with no account number or area reference
Hi Virgin Community teamToday I kindly enquired about adding Sky Sports UHD to my Virgin package over WhatsApp chatThe representative promised me a price of £3 a month for adding Sky Sports UHD to my packageI then noticed in my My Virgin Media that I...
