Hi,I recently recommended a friend who took up virgins services. However, my father has received an email from Aklamio to set up a referral account. In the past we have used my mobile number to contact Virgin about my fathers account (as he is hard o...
I have a second TV box but unfortunately had no opportunity to wire coaxal at the time the installation was made in August last year. I have now got the (very long distance) cable ready to connect but where and how do I do that? I think the installer...
My mother is just about to turn 90 this month, for some reason her package keeps getting upgraded to watch movies and Asian tv, both are not things she requires.ive been back and forward with your staff and unfortunately it still keeps happening.my m...
I have successfully changed my email address to sign into my account but I’m still receiving bills etc to my old email address and I no longer have any use for the old email and want to close it but I can’t as I’m getting bills sent to it. All I want...
Got an email giving me a renewal price til march 2025 accepted the deal and waited the 14 days and nothing called virgin media and they can't deal with web orders, but the can see the order when I give them the order number, but can't action anything...
I gave notice to terminate my VM service to disconnect on 26th May (as I'm moving to another provider). But VM have disconnected it early. The Customer Service chat have said it will take 48-72 hours to reconnect.Is there anyone I can contact to expe...
I have proof of return and tracking number. Virgin cont to contact me and threaten charge. Not happy.
I am paying for Netflix Premium via VM but when I now access Netflix it states I am on a standard package and offers the chance to upgrade to premium which never works as my subscription level is set by VM. I have confirmed the same email address is...
Hi all, Very confused in honesty. I got an upgrade email and went for it as I could get the 500mb for an extra £3 a month for 18 months. My speed is doubled as I am a volt customer so this would put me on the 1 gig package. I received the pre-contra...
We moved house 3 weeks ago after having the full 360 package £85 per month and being a VM customer for years. We decided to just go with 1gb broadband at the new address.We were told yes now problem and they processed a home move for us to our new ad...
