Managing Your Account - Cable
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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 27 replies
  • 7 kudos

Cancel contract, moving home

I'm at my wits end! My contract ends 27th July. My tenancy ended on 7th July, due to landlord selling.  My parents live in Cumbria, where I'm having to move to. Virgin don't cover the area so I have no other option but to cancel. I logged into my acc...

AbsJ by Joining in
  • 2 replies
  • 0 kudos

Billing help, at the end of my rope

Honestly sick and tired of this now.  Bills for the past two months have been wrong, I've been on WhatsApp on numerous occasions and noone seems to be able to sort it. I'm about ready to cancel my service completely because as far as I'm concerned, v...

Impossible to cancel TV package

I am trying, without success, to cancel my Virgin TV package -  I don't watch TV and have cancelled my TV license.I would like to retain my M350 Broadband service which is excellent.Very difficult to get through to the call centre, when I have I have...

Resolved! Live Chat

When will live chat be working on the main site? Clicking it does nothing.  

Resolved! Account number

Hi I haven't received my account number or area reference on my welcome email it just states what I will be paying each month I was trying to create my account which I can't with no account number or area reference