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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 21303 Views
  • 30 replies
  • 7 kudos

Resolved! Cancellation

Good afternoon am tying help my elderly parents cancel there broadband account but we seem to be going around in circles. any advice on how i can do this  Thank you 

How do I confirm my contract agreement?

I received an email from Virgin (email@em.virgin.co.uk) offering to renew my contract which is coming to an end next month.I followed the links and was offered a new 18 month contract with the same services for 18 months at my current price.  Was hap...

500Mb boost not been added to my account

  I signed upto the 350 volt and added the boost upto the 500Mb option for an extra £6. Now this shows on my order and pre contract document but doesn’t actually show on my contract that came through and now I’m connected can see that I’m not getting...

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Gears40 by Tuning in
  • 185 Views
  • 2 replies
  • 0 kudos

Account mobile contact

I cannot change my mobile number in my account details, I just get a message saying that the number is incorrect.  I need to do this urgently as I am awaiting details of technician visit to move my hub/telephone for the change to WiFi.Please can some...

Nellie3 by Joining in
  • 158 Views
  • 1 replies
  • 0 kudos

Can’t reset password

I can’t sign into my Virgin Media account because I recently changed my email address and it’s not recognising my current password. However, I’m not able to reset my password either as, whether I make my own or choose an iPhone-suggested password, it...

Seajga by Joining in
  • 388 Views
  • 3 replies
  • 0 kudos

Deal offered by VM.

Hello,I received an email from virgin media in July, offering a deal similar to what I had previously for an 18 month period.  I accepted this offer and received confirmation email and documentation.  I had a call today offering me the same deal, whe...