Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
I have been appointed as attorney to my aunt, who is a Virginmedia customer, and I need to register her LPA with Virginmedia.Perhaps a moderator could assist me.Many thanks
My contract with Virgin Media comes to an end, and I'd like to return the Hub to Virgin Media. As I have moved out and don't have access to my previous address, the only option for me is returning it through collect plus.Is it free of charge to retur...
Hello!Does anyone know how to reach out and open a complaint? I have an early exit fee on my bill which I was assured would be waived as I moved to a non serviceable VM address. I’ve reached out to the call center who for some reason only want to ref...
Hi there,I am in the process of cancelling my account, due to moving properties. Essentially I was lied to by a sales rep with virgin who sold me on a 24 month contract stating it would be easy to cancel despite my initial request for month to month....
Virgin made it super difficult for me to leave even though my contract has ended. Finally spoke to someone on 11th Feb who let me give my 30 days to leave, with the disconnection date on 12th March. On 29th Feb someone called me from virgin to say th...
Can anyone help with power of attorney registration, i have done as requested and sent the executive team a copy of my lpa by recorded delivery, along with covering letter, which contained my phone number, my email, and my address, i notice from othe...
I logged into My Virgin media and was offered a deal which I'd like to accept. I tick all the boxes to accept and even get copies of the contract sent to me by e-mail. But at the final step, clicking the button to place the order does nothing. Speak...
I have requested the credit file amendment over am email as explained on this forum with all the background information on 12th of Feb, it been a lot more than the 14 days standard time of response. No-one has acknowledged the receipt of my request/e...
I have received an email over the weekend to say I need to renew my contract but I haven't received anything in letter form so I am unsure if its legitimate. Can't my current contract just automatically renew? It also says my payment method is dd but...
HiI cancelled my account in march 2023 by phone and also wrote to virgin media to cancel my account. Virgin media sent me an email or text (can't remember now) but it told me someone would be coming to collect my router etc. A lady from virgin medi...
