Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
I am an ongoing Virgin Media customer. I renewed my contract in May 2022 and just recently in Nov 2023. In May 2022 at the point of renewal, Virgin Media marked me down as a missed payment. I had no sight of this. Virgin Media then reported this miss...
I've cancelled and left VM, the equipment has been returned and I thought I was done... However, the wretched company seems intent on dragging the process out to the maximum extent as they have not taken the final payment. The direct debit is still a...
Same issue for me, really frustrating. Sometimes I get a little further and get a "Welcome Back" page, but with no buttons/links to progress anywhere. Just a dead-end. I've only just renewed my contract with VM, but seriously considering how I can...
I cancelled my contract on the 16th October.TV was cancelled on 30th October.Broadband and landline on 7th November.When I log in to Virginmedia I find that you have me listed as having started a contract for broadband on the 6th September for M250 b...
Is there anyone at virgin that can actually help or even knows what they are doing?????? they sent me a text with pre contact documents that when I clicked on the link was automatically put into a contract!!!! I had not spoken to anyone at virgin to ...
HiI am looking for some help please.I have already given contract cancellation notice to Virgin with the contract ending 13/11/23 .My new supplier has contacted me and is now slipping their install dates and will not be ready until 24th NovemberIs it...
Could you please message me as I need VAT invoices from when my contract started? Thanks
Hi,I wonder if there are any staff members who access this forum who can help out with my services (Broadband, TV & landline) to be re-connected.On Monday 6/11 around 4pm they were disconnected in error (due for cease on 15/11).A lot of phone calls l...
After six weeks I am about to give up. I need to change e mail, set up new DD and cancel mobile. cannot get in on old email. Payment due today HELP HELP
Can some please explain to me why my credit file has been updated on 07/11/23 (see attached) as a missed payment when my bill is not due until 10/11/23 (see attached)This is total incompetence on the part of virgin media the direct debit is still set...
