Hello I recently got Virgin broadband and tv and have not received any emails with my account details, I have also not had any letters in the post. So that means I can not access my account or call customer service without these things, I am not sure...
Called today to cancel contract due to a move !to find out when i called to up my speed they renewed my contract, I ask on the phone if this would affect my current contract and was told no everything would stay the same.i confirmed this with the per...
Hi there,Bit of an odd one. Since October 2023, we have been paying £76 for our WiFi package due to some confusion and inability to access bills online (flatmate moved out with login details). We have now restored access to this and have seen that ou...
Will I ever be free of Virgin Media? Despite being assured by Sabrina_B that I owe nothing as my termination was final on the 20th February 2024 Today I recieved a bill saying I must pay last months bill, which was in fact paid 12th Jan.It also says ...
@virginmedia Trying to find out why I am still paying you a direct debit when I have no accounts with you. Team can’t help as there is no account to access and can’t get through to customer service as have no virgin phone number or account number to ...
Hi Im now at a loss as what to do. We,ve apparently been with Virgin for 16 years. Last November out TV box broke and we were duly provided with a new box which was installed by their technician. Since then magically a Netflix streaming subscripti...
Hi,I cannot open or view thie last bill online(Jan), also I have not received the bill for Feb & you havenmalready taken the money. By rights, dont you have to inform the customer prior to withdrawing the direct debit ?Please can you send me the Feb ...
Hi I have registered my Virgin account but when I set my password, the password link always expired. I will receive the email of reset password after 10 minutes.I have called for help but this problem wasn’t fixed. I still cannot reset my password an...
hi there sorry to hijack your thread last november virgin media started to bill me 10.99 for netflix even though when i took out my contract i didnt want it because i have it already. evry month now they try to charge me for streaming evry month i ph...
 Hi, I am the account holder, I changed my package at the beginning of February. I had this contract email through to say I would be paying £45 on my march bill and £8 the month after followed by £27 for ten months, or 8 months, depending on how the...
