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Forum Posts

Recontracted and missing TNT Sports Add On

Hello, I recontracted my Gig1 & Mega TV package over a month ago online and made sure I added TNT Sports as an add-on. The contract I received confirms that I selected it and therefore it would be included. However when the new contract came into eff...

jdjhills by Joining in
  • 588 Views
  • 2 replies
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VM Require Service visit

Hi, have been with  VM for over twenty years but now am considering switching for the following reasons.1. Since the primary account holder dies last year the account was transferred ( new account number ?) to me but have never been able to see any b...

kjharris by Joining in
  • 408 Views
  • 1 replies
  • 0 kudos

Memorable word issue

Hi, I’ve called customer service multiple times - and not been able to get through to anybody because I can’t pass through the ‘memorable word’ stage. I do not remember creating this, nor can I see anywhere to update/create one on the app or on the w...

joe2378 by Tuning in
  • 900 Views
  • 4 replies
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Unrequested contract renewal.

HiI've been with VM for year and been out of contract for years too. I was just browsing the website to see what offers there were and suddenly an email arrives with my new contract documents. I never agreed to renew and certainly not at the price st...

Mackem2 by Joining in
  • 619 Views
  • 4 replies
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Hilarious we chat experience

I know this is a dead horse subject here by now but I did think this was pure madness. Out of contract with Virgin on a M500 package with basic Mixit TV has increased to £107.74 a month.After some haggling with an online chat agent I've been offered ...

donebgot by Joining in
  • 674 Views
  • 3 replies
  • 0 kudos

How Do I Cancel Virgin?

How to cancel my virgin contract?Thought could get a betterdealelsewhere in Sept when my contrct fininishes.Been with them 10 years but ready for a changeHave Broadband and a Basic PackageIt is always hard to get through to virgin on the phoneAdvice ...

MRM3 by Tuning in
  • 487 Views
  • 1 replies
  • 0 kudos

Resolved! Disney+

Hey guys, Just a quick question and I probably know the answer, but would like to be absolutely certain before I head into it. If I sign up to Disney+, do I need to pay upfront, or will it just come out of the bill

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