Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
I have recently terminated my services with Virgin Media and am owed a refund of £50.12 according to the bill dated 28th September 2023.Could you please arrange for the refund to be reimbursed ASAP?
Hello, I had an email last week from Virgin saying that they had forgot to charge me for Netflix (after over a year of no issues despite weeks of not working to start with), now Netflix has locked me out. How can I reactivate my Netflix without payin...
On 23rd October I wrote cancelling my contract with VM (which anyway finishes on 20th November, due to the 18 months duration running out). I sent this via recorded delivery at 15:05 on that date, according to the receipt.I have not received an ackno...
I am in need of help with my Netflix account ,i have been overcharged by £15.99 a month since July.i have raised a complaint and got nowhere.I have never had an account with netflix via Virgin .The advice from VM is to follow the cancellation on the ...
I have just signed up as a new customer for a broadband-only package that was meant to arrive yesterday (17th Nov).I thought I'd best check up on the order status by making an account but seem to be having a couple of issues.I have received an order ...
I can't change my contact number connected to my account. Everytime i type in my new number and click save, the settings don't save and it reverts back to my old number.Please help!!!!No idea if this is the right place to post this as i don't have ca...
Hi.I cancelled Virgin and was told in WhatsApp and on My Virgin Media that my last bill was £4.34 and that this would be taken by direct debit.This clearly didn't happen and I was charged a late payment fee, which has now gone on my credit history.I ...
Is there someone who can help with this query - it is a bit long winded and I apologise for the lengthI currently have VM TV, Broadband, Phone and 3 mobiles now with 02 (previously with Virgin)Received an email on 10/11/23 thanking me for making chan...
Absolutely furious to receive a bill for £65 for unreturned equipment after disconnection. The disconnection emails were absolutely clear that I would receive instructions on how to return my equipment but they never arrived. I have had all my kit si...
My dad has been a virgin customer for 13 years, he is hard of hearing and has no paperwork for his contract. He's been cut off from his service because of a problem with a landline payment. He is paying a huge monthly payment of £164 for Sports and a...
