HiThe reason i have joined is to get some information on the new contract i have ordered, 10 days ago i ordered the Gig1 fiber broadband with the virgin media hub 5, but i have not heard a thing off you since!!! Numerous phone calls & chatting to you...
Hi, i have been experiencing this issue for quite some time. Everytime i try to reset my password, the link is always expired! Even when i tap on it immediately. Is there anyway to solve this?
I cannot sign into my new Virgin Media Account. I get as far as verifying my email and always get sent to add security info. After filing this in, I always get Error Code DEF01. This has been happening for over a month.I have tried:- Chrome and Edge ...
I complete a home move on 14/02 and everything other than the Netflix is working. I have spoken to 4 different agents and each of these agents have all raised a separate ticket. I haven't heard anything back from any of those tickets even thought the...
Hello, I need your help again please. I just made a payment to my virgin media broadband account, because apparently my services have been cut off due to ‘missed payment’!!! This is extremely inconvenient because I received no warning or notification...
My service disconnect on 14Feb, yet received any return kit, tried request a new one last week but also no luck.I didnot receive any information when will the kit arrive, no tracking nor any email notificaiton. Please advise.
Hi Steven, I've had a credit application declined yesterday for a mortgage due to an incorrect default placed on my account by Virgin Media. I've confirmed with Virgin and the debt collectors they sent that the account is actually zero balance. I hav...
I have been a customer with Virgin Media for my broadband for a few years, but in December I was made homeless due to no fault of my own. I contacted Virgin to make them aware of my circumstances and that I no longer had an address to have my broadba...
had an “upload add-on” applied to my account via Webchat thinking I was getting gig2 the agent got mixed up & put it on, my contract arrived by email saying it is an add-on, I don’t want it, trying to cancel is a nightmare, I’m being out through to d...
I have been trying to do the right thing to let VM know I am moving out of a VM area for the past 2 weeks, both over the phone and whatsapp. I have currently been transferred to whatsapp again and have been waiting for a response since 11.30am this ...
