Due to obscene price increases, I've been desperately trying to cancel my account via your phone lines. Despite endless hours lost yesterday and today being passed from pillar to post and having to listen to VM's horrendous background 'music' - all i...
I joined VM on 17 Jan 2024 and the monthly charge is £26.99 according to the contract. However, I was charged for £75.98 for the first bill. Instead, it should be £53.98. I called the helpline for 5 times and sent 2 emails. Your team has replied me ...
I recently renewed my contract online. The same package (M500) but at a reduced cost. All seems to have gone smoothly with that, so I was quite pleased. I was then offered (via my account page), an upgrade to Gig1 speed and Mixit TV package, for roug...
VM haven’t taken my payment this month, due yesterday. Anyone know why? Worried VM will hit me with a charge.How can I contact a person at VM. Thanks. Todd
I signed a new contract last year at £62.20 but today I realised Virgin have been taking £87.25 which was my old conract fee. Aparently after checking m contract online it doesnt exist but I received a letter today from Virgin stating my contract sho...
I have just spoken with a lady called Santini, who is relatively new to the company, after calling the "If you're thinking of leaving" department. She listened intently to my issues, apologised on behalf of the company, then set about resolving them ...
Not answering the phone and the watts appBeen a customer for 19 years but every year gets worse to renew at a decent rate.If I still cant contact I'll send a letter of cancellation which is really hi tec!
Hi , I ordered a new contract online and the contract emails were sent to old email I no longer have access to , I added a new contact email 2 years ago but they haven't used it this time .Also I'm unable to change my contact number I've tried to it...
Has anybody else had issues when simply trying to log a complaint with Virgin media? I am quite possible at my wits end with there customer service and the phone lines, I can’t get through to anybody who seems to understand a normal conversation or i...
Does anyone know the area reference for Hounslow (TW4)? I don’t have access to my bills and I can’t log into my account because I don’t know what the area reference is for Hounslow.
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