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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 21855 Views
  • 36 replies
  • 7 kudos

Logging into Virgin Media account

HelloUnable to log into account - I have a password that is saved and it does not work. If I try password reset it says my email address is not recognised. This despite getting emails from Virgin media to the email address I am using. Am using Chrome...

sjd25 by Joining in
  • 176 Views
  • 1 replies
  • 0 kudos

Change account number

HiAlmost two months ago I moved, and after multiple phone calls to virgin media, everything I log in it logs my old account, after moving I was given a new account number but every time I log in it logs in my previous account number.  I've rang VM mu...

Ste7v87 by Joining in
  • 164 Views
  • 1 replies
  • 0 kudos

Welcome email NOT recieved

I have recently purchased a Virgin Media contract and would like to make an account, to make an account I need the Account number and Area reference which "can be found" in the so called welcome email, which has not yet been sent to me.