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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 20 replies
  • 7 kudos

My virgin media login problem

I can not login to my virgin media account, i click sign in and it does not load at all. It's been for weeks. I was looking for other ways to get into my account and it still does not work. I pay so much for virgin and can't even get into my account?...

Minion2 by Joining in
  • 4 replies
  • 0 kudos

Unauthorised Gadget Rescue Charges

I have been paying for Gadget Rescue since April 2021, for a total of 26 months, which is £5.00 * 26 months = £130.00, all without my consent. I have had to call Gadget Rescue about this for weeks, explaining the situation to them on the phone, they ...

Resolved! Incorrect increase to my new contract

Hi there,I started a new 18 month contract with Virgin at the end of January.  It was for the same package and I was assured that I would not be subject to the April increase of £12.00. but that I would be for the increases after that.  Fine.  What h...

polly43 by Up to speed
  • 11 replies
  • 0 kudos

Credit refund

Hi, I have £45 credit in my account which I've just closed. The assistant at virgin said this would be refunded into my account automatically. Please could I ask when this would happen? I've seen elsewhere written that they might send me a cheque in ...

hconnery by Just joined
  • 6 replies
  • 0 kudos

Duplicate account

Hi I seem to have a duplicate account for a previous order that’s now cancelled. I have my existing order that has just completed but it’s making it difficult for me to log in to my MyVirginMedia because both accounts use the same email. 

Credit score

I have just looked on my clearscore report and it says I've been in default from May 2019 when I moved address and closed account. I paid bill in full after a short dispute over price and sent back all equipment. Can you remove this from my credit fi...