Managing Your Account - Cable - Page 260

Where can I find my contract details?

Web pages just keep sending me round in a loop, the chat is useless and gets stuck in a loop trying to get me to sign in and confirm.Just trying to find out how long I have on my contract and details.Thnaks,El-d

Scam Email?

I've recevied an email with the subject heading: Total change to your June billI started to view it but it looks like a scam and the quality is poor, on top of which I don't knw why my bill should change. Could someone confirm the situation, please.T...

Starter pack not received

Hello, a few days ago I placed an order and received both the pre-contract and order summary, this includes the date for the delivery of kit. That date has since passed and I haven’t received the kit or any emails since the order summary, and there a...

Re: Unable to change sign in email address

Me too! Help please.

Moving Home Question

Hi all.I am probably moving home soon and want to bring my Virgin Media with me. Right now I am out of contract and plan to sign up to a new, lower cost, contract after I move. Can I just check that moving home won't put me under a new minimum term...

How can I obtain VAT receipts

How can I get VAT receipts for my bills dating back to April and every month moving forward? Thanks

Resolved! Cancellation timeline

Hi, after 24 years of being a VM customer I have finally cancelled and am leaving. I've been given a cancellation date of 18 July, it was quite a stressful experience ringing although it did not take long. I have just realised the 18th of July is 37...

Upgrade speed if can as shown in app

Hi how can I upgrade my speed in app shows it but can't get order done. Been told a new contract via WhatsApp teams. Even when sent screen shot of what there app offer and says?? Why is it not simple to do as it should be. Hope you can help as not th...

Suspend TV temporarily

Can I suspend my Virgin TV subs for 6 months whilst abroad?

Re: Homeless/ section 21

Hello, My brother (who was the account holder), My husband and I got made homeless in April 2024, I contacted Virgin as soon as i was aware and that we were going into a hostel, They were extremely rude and told us it doesn't matter and that we neede...

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