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Forum Posts

Accepted new offer but no progress

Hi,Current package - 350mb Volt Broadband, Stream Box with TNT SportsI recently received a new package offer via text message (10 Nov) of increased BB speeds (500mb for an extra £3 p/m and 1gb for £6 p/m). On 7 Dec I accepted the 1gb increase and rec...

Re: Contract change

Hi, yes they’ve done exactly the same to me, I’m now stuck on 500mb (I was on 1GB), I was promised that nothing would change. I have screenshots of the conversation that led me to agree to the new contract, having read other people’s posts on here it...

S444may by Dialled in
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Resolved! Bill credit after leaving VM

I have left VM start of May. I returned all Kit and have acknowledgement of this. I was told I am owed £15 credit and have a bill 9 May that reflects that.I still don't have that £15 credited to me.For me this is the last final insult from VM after a...

Ayesha11 by Tuning in
  • 6 replies
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I moved house and our bill has doubled

Signed up for £33 per month back in April, moved house in November thinking everything went smoothly until I received my "first bill" saying I owe £108 then £55 the month after. I haven't even received a new contract to dispute this. When I try acces...

thoron by Joining in
  • 2 replies
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Credit on account

I paid my bill with my bank card. Then my direct debit took the same amount. Therefore I have credit on my virgin media account. How do I go about getting this refunded?Dom

Contract renewal not put through?

Dear Virgin Media, My contract is ending 21/12/23.I received an email a few weeks ago inviting me to renew.I went through the link and accepted on 26/11/23.I received an email with 'Pre-Contract' documents... I checked my account every day and nothin...

timbs32 by On our wavelength
  • 3 replies
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No welcome email

Hello! On November 14th I had a home visit from one of your workers and we agreed to switch over to your new fibre service which also included a sim only contract from O2. We were previously with vodafone, which is going to be deactivated on the 14th...

Kbkieran by Joining in
  • 7 replies
  • 0 kudos