Managing Your Account - Cable
Please remember to keep your personal information private
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 0 replies
  • 7 kudos

Resolved! New bill confusion...

Hi guys,Apologies if this is the wrong forum but I couldn't find one for bill issues... I've just upgraded from V6 to 360 box (activating next week) and they've added the activation fee to the bill after the next one. I'm a little confused about the ...

simfoee by Tuning in
  • 5 replies
  • 0 kudos

Access my account on my apps

Hi. I left virgin media in August 2022 and rejoined in December 2022. I have got a new contract and account number but when I login to my account on my phone app it brings up my old account? I have tried deleting old account but it won't let me. Any ...

Kris_1 by Joining in
  • 1 replies
  • 0 kudos

Resolved! Outside box cover missing

Hi i own a flat which was previously rented out. The outside cable cover is missing. As the property is empty and the tenants are long gone  is there anyway of getting a plastic cover attached? 

Ricam by Joining in
  • 94 replies
  • 0 kudos

Resolved! My order has disappeared

I ordered a Gig1 Volt speed boost with a Hub over a week agoI received an email at the time and i have an order reference but the order does not show on My  Virgin MediaAs usual I cannot make contact with a human at VirginTIA

JohnK1 by Tuning in
  • 2 replies
  • 0 kudos

Marketing calls

I receive telephone calls from Virgin Media, as authorised by my contact settings.The people in the outsourced call centre do not speak English very well. They speak very fast in their local accent . Probably because they are making several hundred p...

klynchk by Dialled in
  • 4 replies
  • 0 kudos

Package Change Incompetence

Yesterday I changed my package. It took 2 hours throught that idiotic chat box and what do you know, today I have no Sky Sports channels or a dail tone on my virgin phone even though I am subscribed to these services, can I get through to sort this o...

TOMSK65 by Tuning in
  • 4 replies
  • 0 kudos