Managing Your Account - Cable - Page 252

Resolved! Contract renewal

I have been on the category for renew my package but it it won't work it just takes me to price increase etc. How do I renew my contract online?

Lied to by door sales representative

When a sales representative came to our house he told us we are eligible for the essentials package as we are on UC. He told us he would sign us up and all we needed to do was contact him when everything was installed to have this sorted out on the b...

Resolved! Reputational daamage to VM for using Yodel

I was emailed by VM out of the blue to ask me if I wanted to upgrade to the new router as mine was out of date. Cool - I love unexpected gifts. I was told that it would be delivered by Yodel about 10 days later and they would email with a delivery ti...

Billing

Can someone please explain to me what's happening. My monthly bill for £42 was generated on the 23rd February, but on the 24th, so the day after I did an upgrade to my package. My monthly amount is £63 a month, there was also a £35 activation fee. I ...

Resolved! Email offer of early renewal... No update since

Hi, Received an email last week offering an effective freeze... Same package for another 18 months ( no TNT though) I have received immediate confirmation but nothing has happened since. Is it going to happen?

Credit file amendment needed - can’t email team

Hi all,I’m trying to get in touch with the credit file amendment team after seeing some forum posts advising that but the email address posted keeps bouncing back. Does anyone know if this is correct or another way I might be able to contact them? I’...

Email about contract

I have received an email saying I am out of contract. When I spoke to the team about cancelling they informed me it would be a £65 early termination fee and to ignore the email. I am looking to leave - can anyone from the forum team help?

Resolved! Plastic brown box housing cables outside house broken

Morning,The plastic brown box which houses the cables on the outside wall of the house has obviously come loose at some point and the outer cover is missing leaving all the cables exposed.Can a replacement be sent or does an engineer have to come and...

Dad left household but WiFi contract in his name?

Without going too much into detail, we have lost contact with our dad and are unable to reach him in regards to the Virgin Media bill. The contract is in his name and the account is under his email.Has anyone been through similar and if so, what did ...

Virgin Media - please honour my contract amount

Last year I added Sky Sports and a second Tivo box to my contract. I have cancer and felt they may make it easier for me in the fullness of time. A contract amount was agreed, but since July 2023 Virgin have not once debited me with the correct amoun...

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