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Cancellation

I am upset this morning. I called virgin media to let them know I will be leaving at the end of my contract. I have never enjoyed the service and the very first guy I spoke to at around 9.30 offered me 30 for 1 gb. I turned it down because I was upse...

Contract Renewal

Hi,My contract was ended next month and yesterday I have my 30 days notice.Today I received a call from retentions and agreed to renew for a further 18 months.  Rather than bore you with the services I got, the cost was £61 which I accepted.  I recei...

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Virgin price rise

Got a letter to say price is rising in april so i rang and was told my bill from £25.50 will go up to £55 so was misinformed firstly as was also told 18 month contract when the price hike happens i wont be affected and was informed whilst in contract...

Simply the worst service ever

Wow, I genuinely don’t know where to start.My complaint and issues go back to May this year!!!We are building a new home and unfortunately VM are the only ones offering fibre at that location. I contacted them to make them aware we would be moving an...

Where is my refund?

Due to a lengthy delay in installation I received over £750 in compensation which was credited to my account.  Given that I only have a low cost package I asked if it could be put in my bank account instead of credit and was told yes and it would tak...

Trial voucher

Hi, I have completed my broadband trial in February, however I have not received any of the Amazon vouchers. I have contacted customer services over the phone on Monday and after being on the phone for most of 2 hours they have managed to complete a ...

Disconnected early! Work from home!

I've leaving Virgin Media and I arranged via Chat to have my cut off day be moved from the 1st to the 3rd of May, due to a slightly delay with my new ISP setting things up. I did this April 18th.However, Virgin Media has apparently cut me off anyway,...

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