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Forum Posts

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MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by • Moderator
  • 17260 Views
  • 20 replies
  • 7 kudos

Resolved! Renewing contract

Hi,My current contract is ending on 08/06/2023, after which the price would go up more than £20 extra per month, which I cannot afford. I decided to phone VM to see if they could give me a better deal once my contract ends. They offered me a similar ...

LadyL by • Joining in
  • 519 Views
  • 7 replies
  • 0 kudos

Resolved! Hub 4 electricity consumption query

For April, my electricity usage was unusually quite a bit higher ( Fxd energy acc't; no change there) and the only change recently has been from my router to the Hub 4 installed during VOIP installation in March.  I noticed that it runs quite warm (t...

Mike9299 by • Tuning in
  • 312 Views
  • 2 replies
  • 0 kudos

Resolved! How to stop unneeded VAT receipts

No longer registered for VAT but the receipts keep coming. I want them stopped. No-one in accounts could tell me how, all they could do was offer different unwanted packages.Please contact me for details of the VAT account to cancel. 

martinr4 by • Joining in
  • 175 Views
  • 1 replies
  • 0 kudos

Billing Issues

Please could a moderator contact me. I have been billed incorrectly every month since I signed up in September. Every month I have to contact you to correct it. I have made a complaint on the form, only to receive and email not answering my questions...

zoek26 by • Joining in
  • 145 Views
  • 1 replies
  • 0 kudos

Virgin sales calls

25th April I rang for a better deal on my broadband ever since then my phones been getting hammered with sales calls from VirginmediaI have a brand new contract that I have arranged less than a month ago if I needed anymore services I would have arra...

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