Managing Your Account - Cable - Page 245

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

Black Friday upgrade deal existing customers

I took up the existing customers black Friday upgrade deal 12 days ago, received confirmation contract email etc however it has not been actioned on my account.Spent an hour on WhatsApp with your customer service team who refused to believe the deal ...

Re: How do i get a VAT receipt?

Hello, I require VAT invoices for my broadband account backdated from Sep 2023 and going forward. Please can you assist? Thanks, Oliver

Automated phone system 0345 4541111

Does anyone know how to actually reach a real agent when you dial the UK contact number ?Is there a sequence of responses where you actually get to talk to someone ?None of the automated options I listened through seem to allow it.I have tried the wh...

Yodel Delivery just not happening

My Quick Start Kit has now been sitting at the Perth Yodel Centre for three days and when I phone, Call and text they just say " It will come.... Just wait!"Even the Virgin Media call centre just says "just wait it will come!"Does it ever come or am ...

Email authentication code recieved

Had an email at 12.41 today giving me a one time code to access my account, I did not ask for this.I am really worried as 5 weeks ago I was hacked and my VM was taken over, it is almost impossible to contact Virgin Media by phone without waiting for ...

Re: Order placed but no confirmation

I’m having a similar issue, ordered a broadband package last Sunday 03/12 and haven’t had any emails since confirming delivery dates or anything.

Resolved! No access to myvirgin media account. Was not given username.

Hi guys.Had WIFI for best part of a month. I am the account holder. I was not given username so did not set password. I tried to set it up and nothing came through to my emails. When i tried 'forgot password' in the hope you had perhaps set it up, st...

Contract ending, can I extend my contract for another 6 month?

Hi, hope this is simple. I have the M500 Broadband no phone line contract, and is going to run out in just over a month to rolling contract.Now, with my work next year I will be moving away from home for 6-8 months from July 2024, and I really do not...

Compensation

In October I had loss of TV service and intermittent problems with internet connection for over a week,a home visit arranged for engineers to do home visit as after several attempts by myself and Virgin the issues could not be fixed remotely,the engi...

Rolling credit not being applied

I upgraded my BB package through the VM website a few weeks ago completed the order (and have all the relevant contract PDFs/order ref) which should have taken my monthly charge from £19 to £22. A week or two later the upgrade hasn't been applied, so...

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