Virgin Media Not Honouring Contract

We have been with Virgin Media for a nimber of years and apart from a recent incident with lightening all has been good.However in the new year we decided to upgrade our package to include an O2 sim and found a suitable deal online. we ordered it on ...

How do i cancel sky movies

Can't speak to VM about replacement Hub, Adaptor and engineer visit.

Hi Just joined. Have an email saying phone will not work after 5 April and dial 150 or 0345 454 1111. Tried phoning many times and the phone menu goes into an effective dead end, asking for characters in an account password. Referencing my login pass...

Virgin taking double the agreed bill

Has anyone had issues with billing? For the 2nd month running despite having a bill saying what my direct debit will be virgin haven taken an extra £100

Unable to change my telephone number

Hi everyone, I changed mobile phone provider yesterday to O2 and instead of taking my old number with me I decided on a fresh start with a new number, I've been going through my accounts to update my contact information and for some reason I cannot u...

Getting the information you require from call centres.

I rang Virgin earlier today to cancel Sky Sports. This was easy enough. Shortly after I checked my emails to see if they'd sent an email confirming I'd done this, and also informing me of my revised charges for the next couple of months.I could see n...

Equipment Return Nightmare

So we cancelled our account after several years of overpaying and around six months of REALLY low quality broadband service.  Virgin insists on having our 5 year old hub returned and so, after sending multiple texts, emails etc… warning us that they ...

Re: More Volt "Upgrade" issues

I was sold (over the phone) an upgrade to my package that had broadband and an O2 10Gb monthly packageNow all my O2 contracts say 5Gb a month. O2 and Virgin are denying that anything is wrong as they say that the Volt benefit is that my data gets dou...