Hi,I've cancelled my WiFi but unsure that return packaging will arrive in time before I move out. I'm going abroad for a month so unable to provide a different address to send it to - is it possible to just use that packaging the hub 3 arrived in and...
i’m alarmed to discover I have been paying Virgin Media £17.99 for netflix for the past 18 months, despite already having a netflix account which i pay for directly. This means i have been paying twice.Virgin insists i added netflix to the account my...
My contract is ending soon so called up to see what was available. Spoke to someone for an hour, transferred over to another dept, cut off. Called back, spoke to someone else who quoted completely different prices, transferred to someone who was very...
Hi , I have welcome email but there isn’t my account number or any information about my contract how I can find it ? As I couldn’t register in the app [MOD EDIT: Subject title changed for clarity]
Where do I start? Been with virgin media for 10 years. New contract was up for renewal on 13th of April. Phoned 30 days prior and agreed a new contract which cost a lot less. Full payment on 'new contract rates taken 13th April. Same thing happened o...
I contacted live chat and spent 2 hours trying to talk about taking off some features I don't need on my tv/broadband/home phone package that is ending 14th June. The customer/sales team then spent this chat time upselling to the point where every ti...
I recently changed my package to mega tv, including Netflix standard as part of the package. I previously paid Netflix through Virgin and it appears I am now paying for Netflix twice as the previous charge to Netflix is still being paid under Streami...
Hi I signed up over 2 weeks ago and have yet to receive any emails( just texts) or a welcome pack to enable me to create/ access my account
My father has moved into a residential care home so needs to cancel his services. I have LPA for him. He has both his phone and broadband from you
Virgin media was and actually still currently is only in my X partners name. He left the family home over a year ago and Iv been paying the bill each month since. The package is costing me £133 a month minimum payment just to stay online. however me ...
