Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
SpoilerHelloHello SpoilerI was a customer with you till a year ago when I cancelled my account as I was moving house I then received messages from debt collection agency about outstanding payments , which have now been paid . But when I tried to appl...
Yet again virgin have billed me incorrectly. I went on live chat was told they only deal with broadband , upgrades and new contracts. I was told to contact 150 contacted 150 not interested only wanted to upgrade my package wholly unacceptable custome...
I received my e-bill this morning and it shows and £11 increase for 'package changes/request to bundle'.I have not made any request for changes as my existing discounted contract is until December 2023. I cannot find out any specific details on my bi...
Hi I had a virgin account over 7 years agoi thought everything was finalised did not owe anything.just had shock of my life while going through the mortgage process I had a default of £250i had know communication from VM about thisor no debit collect...
Due to the price increase I cancelled my services from Virginmedia within the timescale required and received a confirmation txt saying "sorry to see you are leaving us on Sun 2 April"... On 6th April I got a Bill for £39.84 covering the period 04Apr...
Hi, I recently checked my latest bill only to have seen that I have been charged £9.50 for a 'Package change' which I did not request. There is absolutely NO CHANGE to my package which I can see from the previous month into this last payment month. C...
Hi there,Last month, I changed my direct debit payment to a new bank account.When the payment date arrived, the direct debit failed- even though I had enough funds in my account to pay. Virgin Media did not make me aware of this. The only notice I wa...
Hello, my current house had virgin media buisness provided to it through fused bills, so I never got a hold of the account number. now i'm trying to transition to a domestic account but can't get my account number to sign up. I tried getting the numb...
I can't believe it I agreed a new contract with virgin, but my latest bill is £7 higher than agreed, iam furious
