Managing Your Account - Cable - Page 24

Resolved! Extend cancellation date

Hi,I've recently cancelled my services to go with a different provider however my installation date has been moved. Is there any way for me to extend my cancellation date to ensure I don't end up without phone or broadband?ThanksKieran

Virgin phone number

I need to phone virgin directly what is the phone number . Neither 150 0r 789 will not work.

Wrong Door Number on Contract - How to Amend?

hi all,Have been with VM way back to NTL and even CableTel before that.Was looking to take advantage of the VOLT benefits, been meaning to do it for a while now and logged in and have noticed that on our VM contract the door number is quoted incorrec...

Wished to reduce package to lower costs ...

Not really sure what to make of this: I contacted VM over the phone and got through (eventually) to someone called Jerry. I stated that I was looking to save money (been with VM for over 10 years at this address) and was hoping to get a favourable de...

Wrong account number showing on virginmedia.com

Hi.I've moved property recently and took VM with me, but changed for a new package- new account number, old account deactivated. Everything for the new account is installed and working fine, but My Virgin Media is still showing my old account and I'm...

Resolved! Compensation for missed technician appointment

I reported a fault with my V6 box and got an email setting up an appointment. The technician did not come and, when I got through to Virgin, I was told that no appointment had been made, but there was no explanation for the email booking the appoint...

Virgin field sales rep

Virgin field sales rep Telephoned and agreed a discounted rate and free installation cost, first bill shows full price and installation costs.

New Customer: Mis-sold services and contract problems.

I am a new customer to Virgin Media and need some help and advice please. I have spent about 5 hours typing this through my iPhone, to try and explain my situation, out of desperation.Previously I had all services (broadband, landline, television, m...

Can I move my equipment myself

Looking to move my tv to the other side of my room can I move the equipment myself as it will need longer cables etc

Overcharging since January

I have been overcharged for my broadband since January 2024. I got a credit after calling the customer service line for 3 month and again they overcharged the amount they credited and more in following month. Now when I call the help line it connects...

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