Managing Your Account - Cable - Page 236

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

Resolved! Contract Canellation

I have chosen to leave Virgin Media yet again, 48% price increase despite my contract not ending until March 2024. I have tried to call and had online chat, the minute I mentioned cancel contract the online chat ended. I have emailed VirginMediaDis...

No welcome email received and no idea of my account number

My broadband package started in mid of April and I did not receive any welcome email, so I have no way to get my account number and complete the account registration online. Please help

Requested speed upgrade, now I’m paying more but speed is unchanged.

Hello all,I would like your thoughts on how to approach this with virgin media.I recently renewed my contract for another 18months for internet/tv/phone package with 350MB for £21 online, few days later I received another offer online to increase int...

Moving services/ setup box in parents

I am currently in the limbo period of moving home and trying to change my services in the short term but having difficulty as my new property currently is using Virgin and my parents (where residing in the short term transition) also has Virgin. It s...

Receiving bills even though cancelled in cooling off period

This isn't about cable, it's about Broadband but there doesn't appear to be an account section on the forum?I had Virgin Broadband installed on 21st March 2023 and had constant problems with it - disconnecting constantly etc. I spoke to VM a few time...

Area Reference Code

I'm trying to set up an online account and it's asking me for Area Reference. I don't have any bills or the welcome pack and can't see to look it up. How do I find out the area reference code for KT2 5HH?

Resolutions Team has sent me to Live-Chat, but provided no info on how to do that

HiI need some help regarding contacting Virgin Media regarding a complaint I raised with customer support in December last year and which I thought a resolution to have been agreed, but since then has failed.A brief history of this issue is that I ha...

Re: New account after moving home cant access because old account is active

Hi everyone,Same problem here - please can someone help fix it? Thanks

Being charged for paper bills but i have opted for ebilling

I am being sent a paper bill each month and charged £1.75 each time even although my profile shows that I have chosen ebilling. How do I get this sorted and the charges paid refunded?

Billing

Hi, I recently took up a new contract with virgin. When signing up it started that we would be charged from when we first plugged it in. We therefore waited until our old provider had run out, however, we have been charged from when the router was de...

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