Managing Your Account - Cable
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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 20 replies
  • 7 kudos

Resolved! Contract Canellation

I have chosen to leave Virgin Media yet again, 48% price increase despite my contract not ending until March 2024.  I have tried to call and had online chat, the minute I mentioned cancel contract the online chat ended.  I have emailed VirginMediaDis...

Angdan69 by Joining in
  • 4 replies
  • 1 kudos

Moving services/ setup box in parents

I am currently in the limbo period of moving home and trying to change my services in the short term but having difficulty as my new property currently is using Virgin and my parents (where residing in the short term transition) also has Virgin. It s...

RWillows by On our wavelength
  • 3 replies
  • 0 kudos

Area Reference Code

I'm trying to set up an online account and it's asking me for Area Reference.  I don't have any bills or the welcome pack and can't see to look it up.  How do I find out the area reference code for KT2 5HH?

Its_Me by Joining in
  • 3 replies
  • 0 kudos


Hi, I recently took up a new contract with virgin. When signing up it started that we would be charged from when we first plugged it in. We therefore waited until our old provider had run out, however, we have been charged from when the router was de...

TanyaG by Joining in
  • 4 replies
  • 0 kudos