Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
Hello, It looks as there has been a mistake in your accounting system as I took out a new eighteen month contract with VM on 25th June this year, so renewal should be in December 2024, not 2023. Kindly let me know the situation.
Hi there,Slightly complicated one.I was one of the unlucky few that signed up for the Sky Sports UHD + TNT Sports + Mixit TV Black Friday Deal, but never had it activated. I phoned up the next day to query, and was told the order had 'not gone throug...
My old contract ended on the 6th Nov. I received numerous emails regards renewal but wasn't too sure what to do. I accidently hit the renewal button, and hey presto, I've signed up for 18 months. April increase looming ( twice) Tried to contact Virgi...
Hi, Added Sky Sports to my package during Black Friday week. Still hasn't activated. I rang support who state that it's not on my account and they can't offer it me.Gave them my order reference from the confirmation email which they didn't recognise,...
Hi,I am writing on this board as I have seen there has been success with actually speaking to someone who gets the job done.I am chasing a refund of £385.50 in over paid payments - As my deal was set but the direct debit was taking the wrong amount!I...
Hi I ordered a pod and WiFi max on Saturday morning via web chat which all was confirmed (I have the screenshots of the web chat)I’ve had no order email confirmation, no notification in the app or any other indication that it’s being progressed is th...
i was offered Black Friday deal so I upgraded my speed on Saturday 25.11.23 from 250Mbps (360Mbps Volt) to 500Mbps (1Gbps Volt) for extra £5.32.. I only received confirmation email with order reference number but no other email, no new contract detai...
Hi,I have seen a few people post to day that their Black Friday deal has not applied to their account. I am also one of those unfortunate ones! I have a confirmation email, with an order reference number from Virgin Media along with the Virgin Media ...
This exact same thing has happened to me. I’ve just posted about it. Something is definitely gone wrong with their accounts and systems. Did u get it resolved?
The contact number in my account details is incorrect but when I change it on the website it just says it can’t make the change and doesn’t offer any other option.Any idea how this can be done?Thanks.
