I recently renewed my contract which stated I would get everything my old package included. The renewal also stated TNT was part of the new contract. I have now found that this is not the case. What has happened?
Hi David, I renewed my contract and bill was supposed to be £33 as per the agreement and confirmation email. But I am charged £64.18 in error. Could you please help resolve the issue. It is surprising that basic renewals are handled this badly. seems...
August 2023 I moved home and asked virgin to move over my internet as well. They did this and then billed me a my last £30 for my old account. this out standing balance has been on going now until todays date through VM fault only. when I received th...
Hi, I have tried contacting via the chat box function & calling but have been cut off from the chat box function and the number I have been calling just gives numbers to press and then it cuts you off so I am unable to speak to someone so hoping I ge...
Hello,I made an early payment on 16th of July via the online portal where I can input my card details and paid the full amount; I received an email receipt stating payment received.I cancelled my direct debit (as I didn't want to be charged 2x within...
Disgusted in a letter addressed to my late brother's estate which is threatening legal proceedings on behalf of Virgin Media. As is very evident from the letter addresses to 'the estate of' the person in question is deceased and it is therefore of no...
I received an E Mail from Netflix stating that the membership had been cancelled from Thursday 18th July 2024 because Virgin Media have informed them that my account could not be billed through my Virgin Media subscription. I have the Mega Volt Bundl...
Virgin received my equipment back 23rd May.My account was in credit when I closed it and I still haven’t received this payment. I called the customer line but they were unable help. When am I likely to receive payment please?
My contract is now terminated & I have received an email about returning equipment. I have a Hub3 and Arris set top box to return but the email also mentions a Cisco box which I’ve never held. How do I make sure that I’m not charged for equipment I ...
I've spent far too much of the morning speaking to VM on both Twitter and WhatsApp, trying to do the annual contract renegotiation dance.Honestly, it gets harder each year. And the prices are creeping up. So I think we might have passed the point at ...
