Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
Hi, Added Sky Sports to my package during Black Friday week. Still hasn't activated. I rang support who state that it's not on my account and they can't offer it me.Gave them my order reference from the confirmation email which they didn't recognise,...
Hi,I am writing on this board as I have seen there has been success with actually speaking to someone who gets the job done.I am chasing a refund of £385.50 in over paid payments - As my deal was set but the direct debit was taking the wrong amount!I...
Hi I ordered a pod and WiFi max on Saturday morning via web chat which all was confirmed (I have the screenshots of the web chat)I’ve had no order email confirmation, no notification in the app or any other indication that it’s being progressed is th...
i was offered Black Friday deal so I upgraded my speed on Saturday 25.11.23 from 250Mbps (360Mbps Volt) to 500Mbps (1Gbps Volt) for extra £5.32.. I only received confirmation email with order reference number but no other email, no new contract detai...
Hi,I have seen a few people post to day that their Black Friday deal has not applied to their account. I am also one of those unfortunate ones! I have a confirmation email, with an order reference number from Virgin Media along with the Virgin Media ...
This exact same thing has happened to me. I’ve just posted about it. Something is definitely gone wrong with their accounts and systems. Did u get it resolved?
The contact number in my account details is incorrect but when I change it on the website it just says it can’t make the change and doesn’t offer any other option.Any idea how this can be done?Thanks.
I recently upgraded my account up to 1gig fibre during the Black Friday discount however this isn’t appearing on my account. I contacted support via WhatsApp over 48hours ago who said they had resolved this and I would receive another update within 4...
They've done the same to me except mines gone up 54%. I've set in motion cancelling as its a joke. Years of virgin TV loyalty and in the past 3 years my bills gone from 70-172
Hi. Like many others it seems, my Netflix account through Virgin has now been hacked with a lot of Spanish profiles that are all now locked. Can someone tell me how I fix this? thanks
