Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
Hi, I’m looking to change to the essential contract but I already have a contract. Will I need to pay a fee to change?
I was on £31.50 a month 360Mbps (Volt) deal, Mega TV and Home Phone. On Saturday 25.11.23 during Black Friday I took 1Gbps upgrade offer for extra £5.32/month, making it £36.82/month, also I got £100 credit, one month in advance and the current mont...
This is mobile broadband + phone+ tv fixed term package I've signed on to since Jan 2022. within the 18 months contract term, the package price were increased twice from £60 PCM to £85 PCM. immediately after the 18 months contract term, VM increased ...
Just renewed my tv and broadband on 16th Oct 2023. They assured me Netflix was included. I'm still paying £10.99 to Netflix AND now Virgin media are charging me £10.99 on my next bill! Waited over an hour last week to get through to a guy who assure...
Hello,Ive placed an order and have got my order reference and booked an engineer to install today but was not received a confirmation for installation date or anything else after. I cannot make an account due to no other emails. I’ve been waiting all...
Hi,Can someone please PM about a black Friday upgrade not yet been processed yet?I already have the new hub hoping its an easy upgrade.
This is joke - Ive been a loyal customer for years. I signed a contract for 18months was speaking bots about the over charge on the bills....happened again this month and think my contract is ending only signed it for 18th months in march 2023.....I...
As with many other people, I also cannot log in, anywhere! I'm getting FSB50 errors, tried clearing cookies, and different browsers. No avail. Can't even make a complaint.WAY too much of my time has been wasted on this and I am less than satisfied wi...
was offered gig1 for black friday deal and signed up last saturday 25/11/23 received the contracts etc and heard nothing since, cant see any orders in account even though there should be a hub 5 being sent out, can someone help and check this for me?...
Good evening.I opted to upgrade my broadband to 1g for £5.32 extra a month last week on black Friday deal. I have an order email confirming the new package price etc, but it's still not showing on my account. I have been on the VM chat, and they have...
