Managing Your Account - Cable
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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 0 replies
  • 7 kudos

Resolved! Waiting for callback

I phoned yesterday to explain my circumstances have changed and spoke to someone who offered a better deal and was about to send the new contract by email but the computer system went down or was updating and said they would phone back before 7pm las...

KF by Joining in
  • 1 replies
  • 0 kudos

New contract without my permission?

I think that I have had something like this happen to me just now.  In a slightly more sinister way, I called to cancel my contract as I was then out of contract. I was informed of when my contract would end and my final bill. I have just found out n...

FrazerG by On our wavelength
  • 13 replies
  • 0 kudos

Welcome email

Hello, is their anyone that can help. I would like to access my virgin media app but need my account number. I haven't recieved a paper bill or a welcome email as I am a new customer. I've checked the junk and spam folders and still no welcome pack. ...


Why is it so difficult to cancel, tried twice today, two different people both Indian and difficult to understand, took my details asked what i wanted and as soon as i said i wanted to cancel my contract, lo and behold the system went down, both time...

Resolved! cheaper package

At present i pay Vm £68 per month  after April it will be £80  for my package  contract  finish in July. I am looking  for a cheaper deal. all Vm info is about  upgrades and  new customers .

wb2222 by Tuning in
  • 4 replies
  • 0 kudos

VAT invoices

HI Id like to connect with a virgin media representative who can help me  get VAT invoices i need going back to Dec 21 please

VirJan by Just joined
  • 1 replies
  • 0 kudos

Virgin service cut off

Due to some kind of fault I did not have any virgin service for 24 hours in my area. My bill for the month was the full charge, I believe I should get a discount. As virgin make it ABSOLUTELY IMPOSSIBLE to actually talk to a representative through th...