Managing Your Account - Cable
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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 38 replies
  • 7 kudos

Live streaming/online gaming is a mess

My download speeds are usually fine, and streaming netflix etc is usually fine (but takes a little while to buffer up to the required resolution). But online gaming is a mess of issues with lag, disconnections etc. and streaming live shows (like foot...

Resolved! Contract renewal

My current Virgin contract is up for renewal in September and I received an email from them regarding a renewal price. I was a little suspicious of the email so I contatced them via their online chat. My current contract is the Ultimate Volt Bundle w...

archercj by Fibre optic
  • 33 replies
  • 1 kudos

Virgin the company that keeps billing

I give my 30 days notice July 30 to quit my final day being the 29 August paid the final bill thinking that would be the end how wrong was I . The equipment was returned on time no damage all good I thought then I receive another invoice end of Septe...

Good Offers at the MO with Virgin

I noticed Virgin are offering some decent offers for Sky Sports and Sky Cinema. Whilst I do not want Cinema, the sports package is being offered at £18.50 a month on a 30 day rolling contract which as far I can make out means you can cancel after 30 ...

Resolved! ADR- Alternative Dispute Resolution

I am struggling to get resolution from Virgin team on incorrect billing for last 2 months.. I am been charged £41 higher than contract value each month. I have made multiple attempts to get this resolved with customer care and resolution team. I need...

Unable to contact customer service

I've been unable to reach anyone on the phone, and my texts, WhatsApps and web chat messages have gone totally unanswered. Is there a customer service agent on here who can help with with managing my account?

dafino by Joining in
  • 5 replies
  • 0 kudos

Incorrect Missed Payment - Credit Report Ruined

I recently cancelled my Virgin media package and for some reason not explained to me the direct debit for the final payment month wasn’t taken when it was required. They waited till they received the HUB back to take the payment rather than just taki...

JuhiC by Just joined
  • 1 replies
  • 1 kudos