I'm trying to get registered for the virgin media online but I don't know the area ref number for Houghton le spring -DH4 area. My emails have all been deleted by accident so can't get my paper work so if anyone can help me out with this that would b...
Signed up last night. I've received an email with some order documents on, but these do not contain the necessary account number or area reference to create an online account.Furthermore, the text sent out asking for information prior to the installa...
In the same boat, as are many by the looks of things. Cancelled back in August 2022, Virgin did not log the cancellation so they continued to bill me.. I refused to pay after the months notice that I have so they have now added a default on my credit...
I have recently opened a second account but can't access it as it's registered with the same email address as my already open account. Any help on being able to access this account would be greatly appreciated Thanks in advance
I cancelled my Virgin broadband, TV & phone 30 days ago. I was notified the account would be deactivated on 21.6.24 instead Virgin have reinstated all my services and have set up a whopping bill of over £80 due next month when I should be receiving a...
I signed up for virgin tv/broadband with the promise of a free lg tv in March this year.. I have not received this, no confirmation/communication regarding this from virgin media. Why should I have to chase this up? Who should I speak to regarding th...
I was looking at offers for upgrading my broadband. The increase in cost was more than I wanted to pay so I didn't continue any further.I have now received two emails with pre contract documents stating that I have taken a new contract for 18 months ...
Greetings My contract ended on June 13th. I rejected the deal I was offered. I did cancel my add on for sky sports, I communicated to an agent through the vm app via message chat, and luckily I screenshot the conversation.I requested to cancel the sk...
I would like to leave a compliment for the agent I spoke with today in regards to my billing issue. Orven took his time to listen to my issue and work with me to ensure that we could get this resolved in a manner that helped me and also ensured the ...
I signed up to VM yesterday as a new customer and booked a new install of the VM Mega TV Pack (£39.99/month) for early July which includes the M350 broadband. VM only installed Cable here several months ago. Subsequently, I have found out that becaus...
