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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 22419 Views
  • 38 replies
  • 7 kudos

Cancellation questions

My VM contract doesn't expire until May 2024 but a discount is about to come off which will make my monthly payments leap from £59pm to £84pm. I have tried and tried via calls/chats to get a better deal but without success. The web chat people just d...

moggyman by Up to speed
  • 531 Views
  • 7 replies
  • 0 kudos

VAT Invoices

I've seen a number of posts here asking for VAT invoices. It seems to be possible via a private message.I also need VAT invoices back to November 2022 and from now on. Is there anyone that can help me please?

Being overcharged

I placed an order for M250 broadband at £15/month for the first 6 months then £30/month for the remainder of the contract. I've received an email to say my first bill will be £114.99 for the first month, followed by £30/month. This is not what I sign...

Re: Red Light on Hub

Hi guys,I've got the same problem with the red light on my router, although the wifi is working, the signal is weak.moreover, it is hot to the touch and my mesh network is failing, so I've got no internet on my 3rd floor in my house... Where I work f...

Virgin broadband renewal - complaint

I recently sent a letter of complaint by recorded delivery to the Virgin CEO over the way contract renewal had been handled and overcharging. I had an email back acknowledging the complaint. When I check the progress section I was given a link to not...