Managing Your Account - Cable
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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 0 replies
  • 7 kudos

Resolved! Cant register

I can't register my account to track installation and my order. Ive been tokd i have to wait until 24hrs after my installation, which is ludicrous. In 2019 in had an account but never joined VM as they couldn't lay the cable in the street I am using ...

IM2 by Joining in
  • 3 replies
  • 0 kudos

Tried to cancel account

Having spent ages last night trying to cancel my account I have just had an email saying that they have changed my package and I will still be tied into them for something called mix tv

Virgin Media are not honoring my upgrade

I have upgraded my Virgin Media package on the 3rd of January 2023 this was to the volt upgrade package that was found on my upgrade account section on the website when I was logged into my account.  You have not honored my contract and each time I r...


Hi.  I took out the mix it (cheapest ). TV package back in the summer.  I'd now like to cancel it.  Does anyone know if I'm locked into a contract?  And if so for how long would it be? Cheers

Clark33 by Just joined
  • 2 replies
  • 0 kudos

Moving home is a joke

Hi I moved home on the 8th of january and i let virgin media know a week before moving I was told my internet will be upp and runing on the new address on the 4th of February. On the day of the instalation i received an email that my instalation date...

MugenGT by Tuning in
  • 1 replies
  • 0 kudos

Changing broadband provider

After many years of a good service with Virgin Media, I am going to change provider as soon as all the annual price rises have been finalised.  Is it true that from April 3rd I can change provider without having to go through the ridiculous process o...

Attenbhp by Joining in
  • 4 replies
  • 0 kudos