Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
VM are overcharging me by £27 a month for broadband. I have raised the issue with their seemingly very obliging staff who assured me my account will be credited within a few days. This never happens. I have asked to speak to a manager and promised a ...
Like many, I received the Virgin email offering an upgrade to Sky Sports UHD on 6 June, for £3 per month for 18 months. I clicked through from the email and actioned it, receiving a confirmation email and saying it would be activated within 5 workin...
Hi I have been charge an extra 13.99 for a upgrade I did not ask for or do can you look into this MOD EDIT: Personal details removed]
I have recently signed up for a new package via live chat. where I was informed my new package would be £62 a month so I went ahead and said yes on the understanding that my contract was £62 per month for an 18 month period. But this was not the case...
I have been appointed as attorney to my aunt, who is a Virginmedia customer, and I need to register her LPA with Virginmedia.Perhaps a moderator could assist me.Many thanks
It's been well over my 28 days from installation and then 14 days for exertis to delivery my hardware. I spoke to someone and they told me not to worry ... and wait 90 Working days ... which I find ridiculous, basically being told here's a welcome gi...
I can see via this forum, this has been a well documented issue.Called in April and given new package price of £21 per month but I keep being charged £28 per month.Have complained via web portal and also called, where I was told the call would be lis...
I cancelled my virgin 1st June with services ending July 1st was told my final bill would be £22 which is half of the normal bill. I checked the account and it is £54 which seems to be the full amount plus the price hike from may which I was also t...
Good morning,I've been trying to turn off e-billing, but failing. The guide doesn't seem up to date as the Profile and account settings don't give me the option to enable or disable E-billing.Am I missing something?
Hi All,Long spiel ahead...I have had a recent bereavement (my wife) and have used the VM account transfer form (sent via email 31st December 2022) and things seemed to be going well - see portion of VM email response below. However, I have since rece...
